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  • Quick Start

  • Tutorial Videos

  • Platform Rules

  • Account

  • Products

  • Orders

  • Logistics

  • Promotions

  • Quick Start

    Step-by-Step Guide

    • How to Become a Seller on Joom?
    • Check-List For New Merchants

    Merchant Panel

    • What is a Merchant Panel?
    • Set up Your Account
    • KYC Profile
    • Stores

    Help Center

    • What is Help Center?
    • Platform Rules Introduction
    • Account Introduction
    • Product Introduction
    • Order Introduction
    • Logistics Introduction
    See all 7 articles

    API Documentation

    • What is Joom API?
    • New Shipping Destinations API Endpoint
    • New Shipping Destinations API - Instructions for the ERP's
    • How to Integrate with ERP system?
  • Tutorial Videos

    Get to Know the Platform

    • Account Basic Information Setting
    • Support on Joom

    Basic Operations

    • Add a Product via Merchant Panel
    • Set Shipping Price for Different Countries

    Thematic Section

    • Brand Authorization
    • Joom Logistics
    • Joom Promotions
    • Joom Ads
    • Influencer Program
  • Platform Rules

    Platform Rules

    • Basic Platform Rules
    • Platform Rule Violation and Penalty
    • Refund Policy

    Certificate Requirements on Joom

    • Certificates Required for Selling Your Products
    • FDA Requirements
    • Certification. CE marking
    • German VAT

    Trademark Protection

    • How to Verify Trademark on Joom
    • Trademark Owner, Distributor or Reseller: Who Am I?
    • Documents Required to Verify Trademark
    • What If a Trademark is Registered to Another Company?
    • Trademark Verification Rejection Reasons
    • What Is a Copyright Infringement?
    See all 10 articles

    Restricted Products on Joom

    • ​Products Prohibited on Joom
    • Products Restricted on Joom
    • Cold Steel
    • Spy Equipment
    • Laser products
    • Medical Products
  • Account

    Account & Store

    • Analytics Tab
    • My Files
    • What is a Store?
    • How to Open a New Store?
    • Store Name Requirements
    • Requirements for Store Icons
    See all 8 articles

    Merchant Performance & Rating

    • Merchant Performance System
    • Store Performance System
    • Product Performance System
    • Cancellation Rate
    • Orders Over $10 Cancellation Rate
    • Quality Refund Rate
    See all 8 articles

    Payment Rules & Take-rate

    • New Invoices on Joom
    • Take Rate Policy on Joom
    • Invoices and Payment
    • Payment Methods
  • Products

    Product Requirements

    • Basic Product Requirements
    • Category-Specific Requirements
    • Requirements for Product Material
    • Product Name Requirements
    • Product Image Requirements
    • Product Description Requirements
    See all 11 articles

    Category Product Requirements

    • Product Requirements for Clothing for Men, Women, and Both Sexes (Unisex)
    • Product Requirements for Children's Products
    • Product Requirements for Jewelry & Bijouterie
    • Product Requirements for Cosmetics
    • Product Requirements for Underwear
    • Product Requirements for Adult Products
    See all 8 articles

    Product Management

    • What a Product Card Should Include?
    • Product Attributes
    • Product Attribute – GTIN Code
    • How to Add Products?
    • How to Edit Products?
    • How to Disable and Enable a Product?
    See all 8 articles

    Product Moderation

    • Product Moderation
    • How to Speed up the Moderation?
    • My Product Is Rejected, Why?
    • "Abusive Content" as a Rejection Reason
    • "Problems with Product Name" as a Rejection Reason
    • "Problems with Description" as a Rejection Reason
    See all 8 articles

    Features Related to Products

    • Videos in the Product Card
    • Product Tiers
    • Archive / Delete Products
    • Transfer Products
    • Product Filters
    • Product Review Dashboard
    See all 8 articles

    CSV Files

    • What is a CSV File?
    • How to Upload Products via CSV File?
    • How to Disable and Enable a Product via CSV?
    • How to Edit Products via CSV File?
    • How to Delete and Add Product Attributes via CSV File?
  • Orders

    Order Management

    • How to Consolidate Orders?
    • How to Separate Orders?

    Order Fulfillment

    • Fulfillment Requirements
    • Tracking Information

    Order Shipment

    • Modify Tracking Information Feature
    • Sorting and Filtering Orders

    CSV Files for Orders

    • CSV File Introduction for Orders
    • Fulfilling Orders via CSV File
    • Consolidating Orders via CSV File
    • Modify Tracking Information via CSV File
  • Logistics

    Joom Shipping Fee

    • Joom Shipping Fee
    • Shipping Price by Country

    Offline Shipping

    • What Is "Offline Shipping"?
    • The Differences Between Online and Offline Shipping
    • Blocked Countries Feature

    Online Shipping

    • What is “Online Shipping”?
    • Online Shipping Policy
    • Online Shipping Quick-Check Table

    Basic Warehouse Operations

    • How to Work with Default and Overseas Warehouses on Joom?
    • How to Set Up Products for the Overseas Warehouse?
    • How to Fulfil Orders from the Overseas Warehouse?
    • How to Request Pick-Up Service?

    Joom Logistics

    • What is Joom Logistics?
    • How to Start Using Joom Logistics?
    • Joom Logistics FAQ
    • Non-Delivery Insurance
  • Promotions

    Promotion and Product Ranking

    • Product Ranking and Search
    • Promotional Activities
    • Promotions Calendar 2021
    • Category Competitive Price

    Promotional Activities

    • Limited Time Offer
    • Promotional Game: Guess the Price
    • Freebies & Reviews
    • Special Promotions
    • Weekly and Daily Promotions
    • Influencer Program
    See all 7 articles

    Joom Ads

    • What is Joom Ads?
    • Creating Your First Joom Ads Campaign
    • Naming Campaigns
    • How to Plan the Campaign-budget?
    • Campaign Start and End Dates
    • Choosing Products for Joom Ads Campaign
    See all 11 articles

If you have any questions please contact our Support Merchant Team at merchant@joom.com

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