Welcome to Chinese Help Center!

Merchant Panel

• What is a Merchant Panel?
• Set up Your Account
• Stores
• KYC Profile

Help Center

• What is Help Center?
• Platform Rules Introduction
• Account Introduction
• Product Introduction
• Order Introduction
• Logistics Introduction

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API Documentation

• What is Joom API?
• How to Integrate with ERP system?

Get to Know the Platform

• Account Basic Information Setting
• Support on Joom
• Open a Store

Basic Operations

• Add a Product via Merchant Panel
• Set Shipping Price for Different Countries

Thematic Section

• Brand Authorization
• Joom Logistics
• Joom Billing
• Joom Promotions
• Joom Ads
• Influencer Program

Platform Rules

• Basic Platform Rules
• Platform Rule Violation and Penalty
• Refund Policy

Intellectual Property Rights

• How to Verify IP Rights on Joom
• IP Owner, Distributor or Reseller: Who Am I?
• Documents Required to Verify IP Rights
• What If an IP Right is Registered to Another Company?
• IP Rights Verification Rejection Reasons
• What Is a Copyright Infringement?

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Restricted Products on Joom

• ​Products Prohibited on Joom
• Products Restricted on Joom
• Cold Steel
• Spy Equipment
• Laser products
• Medical Products

Account & Store

• Analytics Tab
• My Files
• What is a Store?
• How to Open a New Store?
• Store Name Requirements
• Requirements for Store Icons

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Merchant Performance & Rating

• Merchant Performance System
• Store Performance System
• Product Performance System
• Cancellation Rate
• Orders Over $10 Cancellation Rate
• Quality Refund Rate

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Payment Rules & Take-rate

• Take-rate of the Platform
• Invoices and Payment
• Payment Methods

Product Requirements

• Basic Product Requirements
• Requirements for Product Material
• Product Name Requirements
• Product Image Requirements
• Product Description Requirements
• Product Attribute "Product Weight" Requirements

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Category Product Requirements

• Product Requirements for Clothing for Men, Women, and Both Sexes (Unisex)
• Product Requirements for Children's Products
• Product Requirements for Accessories
• Product Requirements for Cosmetics
• Product Requirements for Underwear
• Product Requirements for Adult Products

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Product Management

• What a Product Card Should Include?
• Product Attributes
• Product Attribute – GTIN Code
• How to Add Products?
• How to Edit Products?
• How to Disable and Enable a Product?

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Product Moderation

• Product Moderation
• My Product Is Rejected, Why?
• "Abusive Content" as a Rejection Reason
• "Problems with Product Name" as a Rejection Reason
• "Problems with Description" as a Rejection Reason
• "Problems with Images" as a Rejection Reason

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Features Related to Products

• Product Tiers
• Archive / Delete Products
• Transfer Products
• Product Filters
• Product Review Dashboard
• Product Diagnostics

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CSV Files

• What is a CSV File?
• How to Upload Products via CSV File?
• How to Disable and Enable a Product via CSV?
• How to Edit Products via CSV File?
• How to Delete and Add Product Attributes via CSV File?

Order Management

• How to Consolidate Orders?
• How to Separate Orders?

Order Fulfillment

• Fulfillment Process
• Tracking Information

Order Shipment

• Modify Tracking Information Feature
• Sorting and Filtering Orders

CSV Files for Orders

• CSV File Introduction for Orders
• Fulfilling Orders via CSV File
• Consolidating Orders via CSV File
• Modify Tracking Information via CSV File

Offline Shipping

• What Is "Offline Shipping"?
• The Differences Between Online and Offline Shipping
• Blocked Countries Feature

Online Shipping

• What is “Online Shipping”?
• Online Shipping Policy
• Online Shipping Quick-Check Table

Basic Warehouse Operations

• How to Configure a Warehouse?
• How to Request Pick-Up Service?
• How to Set Destinations?
• Shipping Price by Country

Joom Logistics

• What is Joom Logistics?
• How to Start Using Joom Logistics?
• Joom Logistics Shipping Costs
• Joom Logistics Invoices
• Joom Logistics FAQ
• Joom's Shipping Costs System FAQ

Promotion and Product Ranking

• Product Ranking and Search
• Promotional Activities
• Promotions Calendar 2020
• Category Competitive Price

Promotional Activities

• Limited Time Offer
• Promotional Game: Guess the Price
• Freebies & Reviews
• Special Promotions
• Daily Promotions
• Influencer Program

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Joom Ads

• What is Joom Ads?
• Creating Your First Joom Ads Campaign
• Naming Campaigns
• How to Plan the Campaign-budget?
• Campaign Start and End Dates
• Choosing Products for Joom Ads Campaign

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