Welcome to Chinese Help Center!

Step-by-Step Guide

• How to start selling on Joom?

Merchant Panel

• What is Merchant Panel?
• Set up Your Account
• KYC Profile
• Stores

Help Center

• What is Help Center?
• Platform Rules Introduction
• Account Introduction
• Product Introduction
• Order Introduction
• Logistics Introduction

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API Documentation

• What is Joom API?
• How to Integrate with ERP system?

Get to Know the Platform

• Account Basic Information Setting
• Support on Joom

Basic Operations

• Set Shipping Price for Different Countries

Thematic Section

• Brand Authorization
• Joom Logistics
• Joom Promotions
• Joom Ads
• Influencer Program

Platform Rules

• Basic Platform Rules
• Platform Rule Violation and Penalty
• Strikes for Platform Rules Violations
• Refund Policy
• UK VAT
• EU VAT New Rules from July 2021

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Certificate Requirements on Joom

• German VAT
• Certificates Required for Selling Your Products
• FDA Requirements
• Certification. CE marking

Trademark Protection

• How to Verify Trademark on Joom
• Trademark Owner, Distributor or Reseller: Who Am I?
• Documents Required to Verify Trademark
• What If a Trademark is Registered to Another Company?
• Trademark Verification Rejection Reasons
• What Is a Copyright Infringement?

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Restricted Products on Joom

• ​Products Prohibited on Joom
• Products Restricted on Joom
• Cold Steel
• Spy Equipment
• Laser products
• Medical Products

Account & Store

• Analytics Tab
• My Files
• What is a Store?
• Store Name Requirements
• Requirements for Store Icons
• Top Stores

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Merchant Performance & Evaluation

• Store Performance System
• Cancellation Rate
• Orders Over $10 Cancellation Rate
• Quality Refund Rate
• Orders Over $10 Quality Refund Rate
• Quick Fulfillment Rate

Payment Rules & Take-rate

• Take Rate Policy on Joom
• New Invoices on Joom
• Old Invoices on Joom
• Payment on Joom
• How to Connect with Payoneer?

Product Attributes

• How to add attributes for Electronics?

Product Requirements

• Basic Product Requirements
• Category-Specific Requirements
• Product Name Requirements
• Product Image Requirements
• Product Description Requirements
• Product Color Requirements

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Category Product Requirements

• Fashion Guide for Merchants
• Product Requirements for Clothing for Men, Women, and Both Sexes (Unisex)
• Product Requirements for Children's Products
• Product Requirements for Jewelry & Bijouterie
• Product Requirements for Cosmetics
• Product Requirements for Underwear

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Product Management

• What a Product Card Should Include?
• Product Attributes
• Product Attribute – GTIN Code
• How to Add Products?
• How to Edit Products?
• How to Disable and Enable a Product?

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Product Moderation

• Product Moderation
• How to Speed up the Moderation?
• My Product Is Rejected, Why?
• Blurring sensitive content
• "Abusive Content" as a Rejection Reason
• "Problems with Product Name" as a Rejection Reason

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Features Related to Products

• KVI Price Comparison
• Product Groups
• Product Labels
• Videos in the Product Card
• Product Tiers
• Archive / Delete Products

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CSV Files

• What is a CSV File?
• How to Upload Products via CSV File?
• CSV Uploading Errors
• How to Disable and Enable a Product via CSV?
• How to Edit Products via CSV File?
• How to Delete and Add Product Attributes via CSV File?

Joom Quality Control Check

• What is Joom Quality Control Check?
• Default Category Quality Control Check
• Home Textile Quality Control Check
• Cosmetics Quality Control Check
• Laptops Quality Control Check
• Flashlights Quality Control Check

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Order Management

• How to Consolidate Orders?
• How to Separate Orders?

Order Fulfillment

• Fulfillment Requirements
• Tracking Information

Order Shipment

• Modify Tracking Information Feature
• Sorting and Filtering Orders

CSV Files for Orders

• CSV File Introduction for Orders
• Fulfilling Orders via CSV File
• Consolidating Orders via CSV File
• Modify Tracking Information via CSV File

Joom Shipping Fee

• Joom Shipping Fee
• Shipping Price by Country

Offline Shipping

• What Is "Offline Shipping"?
• The Differences Between Online and Offline Shipping
• Blocked Countries Feature

Online Shipping

• What is “Online Shipping”?
• Online Shipping Policy
• Online Shipping Quick-Check Table (shipping from Mainland China)
• Online Shipping Quick-Check Table (shipping from Hong Kong)

Basic Warehouse Operations

• How to Work with Default and Overseas Warehouses on Joom?
• What Documents are Required for the Overseas Warehouse?
• How to Set Up Products for the Overseas Warehouse?
• How to Fulfil Orders from the Overseas Warehouse?
• How to Request Pick-Up Service?

Joom Logistics

• Ship your orders from other platforms via Joom Logistics!
• What is Joom Logistics?
• How to Start Using Joom Logistics?
• Joom Logistics FAQ
• Non-Delivery Insurance

Promotion and Product Ranking

• Product Ranking and Search
• Promotional Activities
• Promotions Calendar 2021
• Category Competitive Price
• What is the “Change Postponed” status?
• Promoting Products Outside Joom

Promotional Activities

• Promotions
• Discount for Subscription
• Limited Time Offer
• Promotional Game: Guess the Price
• Freebies
• Influencer Program

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Joom Ads

• What is Joom Ads?
• Creating Your First Joom Ads Campaign
• Naming Campaigns
• How to Plan the Campaign-budget?
• Campaign Start and End Dates
• Choosing Products for Joom Ads Campaign

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