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  • Quick Start

  • Tutorial Videos

  • Platform Rules

  • Account

  • Products

  • Orders

  • Logistics

  • Promotions

  • Joom Business Update

    Joom Business Update

    • Platform Arrangements during Chinese New Year 2023
    • Joom Business Update: China, Covid Restrictions
    • Joom Business Update: Ukraine
    • Working Schedule During Chinese Holidays 2022
    • Joom Logistics is now open to any e-commerce merchants, not only from Joom!
    • JoomPro - an international crossborder wholesale trading platform
  • Quick Start

    Step-by-Step Guide

    • Why do Merchants choose Joom?
    • How to Start Selling on Joom?

    Merchant Panel

    • What is Merchant Panel?
    • Set up Your Account
    • KYC Profile
    • Stores

    Help Center

    • What is Help Center?
    • Platform Rules Introduction
    • Account Introduction
    • Product Introduction
    • Order Introduction
    • Logistics Introduction
    See all 7 articles

    API Documentation

    • What is Joom API?
    • How to Integrate with ERP system?
  • Platform Rules

    Platform Rules

    • Basic Platform Rules
    • Platform Rule Violation and Penalty
    • Strikes for Platform Rules Violations
    • Refund Policy
    • UK VAT
    • EU VAT New Rules from July 2021
    See all 8 articles

    Certificate Requirements on Joom

    • Certificates Required for Selling Your Products
    • Certification. CE marking
    • EU-authorized Lab CE Certificate
    • Declaration of Conformity
    • German VAT
    • French EPR Law
    See all 9 articles

    Trademark Protection

    • How to Verify Trademark on Joom?
    • Trademark Owner, Distributor or Reseller: Who Am I?
    • Documents Required to Verify Trademark
    • What If a Trademark is Registered to Another Company?
    • Trademark Verification Rejection Reasons
    • Intellectual Property Protection on Joom
    See all 10 articles

    Restricted Products on Joom

    • ​Products Prohibited on Joom
    • Products Restricted on Joom
    • Cold Steel
    • Spy Equipment
    • Laser products
    • Medical Products
  • Account

    Account & Store

    • How to Activate Multi-User Accounts?
    • What Is My Profile?
    • How to Manage User Accounts?
    • Product Limit
    • Analytics Tab
    • My Files
    See all 11 articles

    Merchant Performance & Evaluation

    • New Features to Know More on Your Orders and Store Performance
    • Store Performance System
    • Cancellation Rate
    • Orders Over $10 Cancellation Rate
    • Quality Refund Rate
    • Orders Over $10 Quality Refund Rate
    See all 8 articles

    Payment Rules & Take-rate

    • Payment Settings
    • Take Rate Policy on Joom
    • Invoices on Joom
    • Payment on Joom
    • How to Connect with Payoneer?
  • Products

    Product Attributes

    • Product Attribute
    • How to Add Attributes for the Products?
    • GTIN Code
    • Product Attribute "Product Weight" Requirements
    • Product "Dangerous Kind" Attribute

    Product Requirements

    • Packaging Requirements for Home & Kitchen
    • Basic Product Requirements
    • Category-Specific Requirements
    • Product Name Requirements
    • Product Image Requirements
    • Product Description Requirements
    See all 12 articles

    Tips on Product Card Content

    • 👗 Fashion Guide for Merchants
    • 👗 Product Requirements for Clothing for Men, Women, and Both Sexes (Unisex)
    • 👗 European Law Requirements to Fashion Category Products
    • 👗 Product Requirements for Underwear
    • 💄 Product Requirements for Cosmetics
    • 💄 Product Content for Cosmetics
    See all 17 articles

    Product Management

    • How to Sell in Limited Categories?
    • How to Add Products?
    • How to Disable and Enable a Product?
    • How to Edit Products?
    • What a Product Card Should Include?
    • What is a Product Empty Variant?
    See all 8 articles

    Product Moderation

    • Product Moderation
    • How to Speed up the Moderation?
    • My Product Is Rejected, Why?
    • Blurring sensitive content
    • "Abusive Content" as a Rejection Reason
    • "Problems with Product Name" as a Rejection Reason
    See all 9 articles

    Features Related to Products

    • Product Instructions
    • Wanted Products
    • Gift with Purchase (GWP)
    • Focus Products
    • What is Price Elasticity?
    • Product Groups
    See all 15 articles

    CSV Files

    • What is a CSV File?
    • How to Upload Products via CSV File?
    • CSV Uploading Errors
    • How to Disable and Enable a Product via CSV?
    • How to Edit Products via CSV File?
    • How to Delete and Add Product Attributes via CSV File?

    Joom Quality Control Check

    • What is Joom Quality Control Check?
    • Default Category Quality Control Check
    • Home Textile Quality Control Check
    • Cosmetics Quality Control Check
    • Laptops Quality Control Check
    • Flashlights Quality Control Check
    See all 25 articles
  • Orders

    Order Management

    • How to Consolidate Orders?
    • How to Separate Orders?

    Order Fulfillment

    • Fulfillment Requirements
    • Tracking Information

    Order Shipment

    • Modify Tracking Information Feature
    • Sorting and Filtering Orders

    CSV Files for Orders

    • CSV File Introduction for Orders
    • Fulfilling Orders via CSV File
    • Consolidating Orders via CSV File
    • Modify Tracking Information via CSV File
  • Logistics

    Joom Shipping Fee

    • Joom Shipping Fee
    • Shipping Price by Country

    Offline Shipping

    • What Is "Offline Shipping"?
    • The Differences Between Online and Offline Shipping
    • Setting Countries for Account and Product

    Online Shipping

    • What is “Online Shipping”?
    • Online Shipping Policy
    • Online Shipping Quick-Check Table (shipping from Mainland China)
    • Online Shipping Quick-Check Table (shipping from Hong Kong)

    Basic Warehouse Operations

    • How to Work with Warehouses on Joom?
    • What Documents are Required for the Overseas Warehouse?
    • How to Set Up Products for the Overseas Warehouse?
    • How to Fulfil Orders from the Overseas Warehouse?
    • How to Request Pick-Up Service?

    Joom Logistics

    • What is Joom Logistics?
    • How to Start Using Joom Logistics?
    • Joom Logistics FAQ
    • Joom Logistics Shipping Labels Requirements
    • Non-Delivery Compensation
  • Promotions

    Promotion and Product Ranking

    • Auto-Participation in Promotion
    • Merchant Promotions
    • Product Ranking and Search
    • Promotional Activities
    • Promotions Calendar 2023
    • What is the “Change Postponed” status?
    See all 7 articles

    Promotional Activities

    • Promotions
    • Discount for Subscription
    • Limited Time Offer
    • Promotional Game: Guess the Price
    • Freebies
    • Influencer Program
    See all 7 articles

    Joom Ads

    • What is Joom Ads?
    • Creating Your First Joom Ads Campaign
    • Naming Campaigns
    • How to Plan the Campaign-budget?
    • Campaign Start and End Dates
    • Choosing Products for Joom Ads Campaign
    See all 11 articles

If you have any questions please contact our Support Merchant Team at merchant@joom.com

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