Working Schedule During Chinese Holidays 2023
| Holiday | Dates | Fulfillment update | Logistics update |
| January | |||
| New Year | January, 1st - 2nd | Work as usual | Work as usual |
| Chinese New Year | January, 21st - January, 27th |
The orders created from January, 13th to January, 30th get the "Approved" status only on January, 30th. These orders are excluded from the Quick Fulfillment rate calculation. |
Pick-up service is not available on January, 22nd - 23rd. The operations and consolidation services are not available on January, 22nd - 24th. |
| April | |||
| Qingming Festival | April, 3rd - 5th | Work as usual | Work as usual |
| May | |||
| Labor Day | April, 29th - May, 3rd |
Orders created from April, 27th to May, 3rd get the "Approved" status only on May, 4th. These orders are excluded from the Quick Fulfillment rate calculation. |
Work as usual |
| June | |||
| Dragon Boat Festival | June, 22nd - 25th | Orders created from June, 22nd to June, 25th are excluded from the Quick Fulfillment rate calculation. | Work as usual |
| September and October | |||
| Mid-Autumn Festival and National Day | September, 29th - October, 6th |
Orders created from September, 20th to October, 6th get the "Approved" status only on October, 7th. Stating from this date, such orders have 11 days to get "Shipped" status before they get canceled. These orders are excluded from the Quick Fulfillment rate calculation. |
4PX pickup service is not available from September 29th to October, 2nd. The operations and consolidation services in Hecny warehouse are not available on October, 1st - 3rd. SF express pickup service works as usual. Please consider the Hecny warehouse working schedule. |
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