All new and edited products go through Joom moderation process before being shown to Joom customers. Joom moderation validates product’s name, images, description, variations and other information. Products that don't correspond with Joom rules get rejected.

• Moderation Process
• Moderation Requirements
• Moderation Status
• Moderation Period
• Edited Product Moderation
• Moderation Rejection Reasons
• FAQ

Moderation Process 

Joom moderation goes through three stages:

Auto-moderation	Doesn't let the products with bad quality photos and duplicates appear on the platform.
Manual moderation	Is conducted by the Joom moderation team.
Categorization	Assigns a category to the product. Product categorization is conducted automatically or manually by Joom. Merchants can't assign category to the product.

 

Moderation Requirements

1. The merchant must be activated;
2. The store and the product must be enabled;
3. The product must have at least one enabled variant and its inventory must be above 0;
4. Images should be successfully processed on the server side (this process starts right after any image link update);
5. Product variants must meet the product variant requirements. 

Moderation Status 

Pending	Joom moderators are reviewing the product
Approved	The product has passed moderation and is now visible to customers
Rejected	The product was rejected by moderators and cannot be visible to customers

 

Moderation Period

Generally, the product moderation process takes about 96 hours, but if there are too many products, the duration period could be extended.

You can check which products are going through the moderation process on the Products page in your Joom account – just filter the products by choosing the Being processed by Joom status. 

Edited Product Moderation

Moderation process begins after you update the following product attributes: 

Name; Description; Size; Color;

Tag; Main Image URL; Extra Image URLs.

⚠️ PLEASE NOTE: If your product was rejected because of these reasons, moderation process cannot be launched again:

• Product is prohibited on Joom;
• Product violates trademark or copyrights;
• Product quality is too bad (we’ve received negative feedback from customers);
• Duplicate.

Moderation Rejection Reasons

You can find out the reasons or the issues why the moderation rejects your products.

Select the products which are rejected by Joom and you will see a banner on the top of your product page with the information about it.

And if there are any issues with your products (product name, description, image, variant, etc.), our moderators will highlight them in yellow color and you will be able to learn more about the issues by pointing at the “exclamation mark” sign (⚠️).

Sometimes there might be more than one issue that causes a product being rejected by the moderation, so you can find all the issues by clicking on the arrow in the yellow banner to expand it. Please make sure that you have checked and resolved all the issues listed in the banner and yellow marks, to help you get the product approved once and for all!

⚠️ Please note: We are now optimizing our product moderation design, and you might find other moderation design on some older products.

While a product is going through the moderation process after being edited, the old version of the product will continue to be sold at Joom and will not be removed. However, if the last edited version of the new product maintains a “Rejected by Joom” status for more than a month, the old version of the product will also be removed.

 

Click below to see the list of rejection reasons

➡️ Problems with product

Problem	Explanation
Medical product	This product is prohibited on Joom, you cannot sell it.  For more information, please refer to the article Products Prohibited on Joom.
Product for smoking
Food
Questionable product
Mention of prohibited products	We found abusive content in your product.  For more information, please refer to the article "Abusive Content" as a Rejection Reason.
Inappropriate eroticism
Propaganda of violence and hatred
Dubious actions are mentioned
Unauthorized brand	We found out that the product infringes copyright. For more information, please refer to the article What is a Copyright Infringement.
Does not match brand
Counterfeit
Copyright
Design copyright
Brand usage
Product dimensions are not clear	The product lacks information about its dimensions, so customers cannot understand how big or small the product is.
Add package’s content	The product lacks information about its package's content, so customers cannot understand what they are going to receive with the order.
Add materials	Clothes, bags, jewelry and shoes require information about materials provided. Materials are either not provided, or partly provided.
Irrelevant materials	Information about materials provided doesn't reflect reality.
Incorrect danger kind	Dangerous kind provided is not correct for the product, you need to edit it.
Different products	A product card includes several products, you need to create separate product cards for each product.
Need certificate	Some products might require certificates to be sold on Joom, for example, bijouterie and jewelry.

 

➡️ Problems with product image

Problem	Explanation
Delete amateur/low quality photo	Product image is of a poor quality, you need to replace the image.
Delete or change watermarks	Product image includes watermarks, you need to replace the image.
Change wide photo frames	Product image's frame is too wide, you need to replace the image.
English signs required	Product image includes non-English signs, for example Chinese characters.
Superfluous information	Product image includes prohibited information: prices, warranty, contact information, etc.
Sensitive content	Product image includes sensitive content: image of scars, torture, suffering, nail fungus, pus, etc.
Inappropriate eroticism	Product image includes inappropriate eroticism: naked model in the photo, etc.
Propaganda of violence and hatred	Product image includes propaganda of violence: model with a gun in the photo, etc.
Dubious actions are mentioned	Product image mentions dubious actions: crime, etc.
Mention of prohibited products	Product image mentions prohibited products: products for smoking, drugs, etc.
Abusive content	We found abusive content in your product image.  For more information, please refer to the article "Abusive Content" as a Rejection Reason.
Misleading info	Product image includes misleading information: flash cards >512GB, power banks >50000 mAh, etc.
Size/color/quantity controversy	Product image includes controversy: size, color or quantity information doesn't match with the rest of the product.
Description copyright	Product image infringes other party's copyright.
Irrelevant	Product image includes irrelevant information: photo of another product or the image doesn't tell what the product is.
Delete photo	Product image includes prohibited information: size table, irrelevant logo, etc.

 

➡️ Problems with product name

Problem	Explanation
English sign required	Product name includes non-English signs, for example Chinese characters.
Inappropriate product	Products name is not related to the product.
Superfluous information	Product name includes prohibited information: prices, warranty, contact information, etc.
Mention of prohibited products	Product name mentions prohibited products: products for smoking, drugs, etc.
Inappropriate eroticism	Product name includes inappropriate eroticism: pornographic text, etc.
Propaganda of violence and hatred	Product name includes propaganda of violence
Dubious actions are mentioned	Product name mentions dubious actions: crime, etc.
Abusive content	We found abusive content in your product name.  For more information, please refer to the article "Abusive Content" as a Rejection Reason.
Misleading info	Product name includes misleading information: flash cards >512GB, power banks >50000 mAh, etc.
Size/color/quantity controversy	Product name includes controversy: size, color or quantity information doesn't match with the rest of the product.
Description copyright	Product name infringes other party's copyright.

 

➡️ Problems with product description

Problem	Explanation
English sign required	Product description includes non-English signs, for example Chinese characters.
Inappropriate product	Products description is not related to the product.
Superfluous information	Product description includes prohibited information: prices, warranty, contact information, etc.
Mention of prohibited products	Product description mentions prohibited products: products for smoking, drugs, etc.
Inappropriate eroticism	Product description includes inappropriate eroticism: pornographic text, etc.
Propaganda of violence and hatred	Product description includes propaganda of violence
Dubious actions are mentioned	Product description mentions dubious actions: crime, etc.
Abusive content	We found description content in your product image.  For more information, please refer to the article "Abusive Content" as a Rejection Reason.
Misleading info	Product description includes misleading information: flash cards >512GB, power banks >50000 mAh, etc.
Description copyright	Product description infringes other party's copyright.

 

➡️ Problems with product variants

Problem	Explanation
Does not match color	The color provided in the “Color” field does not match the color in the product variant's photo.
Does not match size	The size/quantity provided in the “Size” field does not match the size/quantity in the product variant's photo.
Delete amateur/low quality photo	Product image is of a poor quality, you need to replace the image.
Delete or change watermarks	Product image includes watermarks, you need to replace the image.
Change wide photo frames	Product image's frame is too wide, you need to replace the image.
English sign required	Product information includes non-English signs, for example Chinese characters.
Superfluous information	Product information includes prohibited information: prices, warranty, contact information, etc.
Sensitive content	Product information includes sensitive content: image of scars, torture, suffering, nail fungus, pus, etc.
Inappropriate eroticism	Product includes inappropriate eroticism: naked model in the photo, etc.
Propaganda of violence and hatred	Product includes propaganda of violence: model with a gun in the photo, etc.
Dubious actions are mentioned	Product mentions dubious actions: crime, etc.
Mention of prohibited products	Product mentions prohibited products: products for smoking, drugs, etc.
Abusive content	We found abusive content in your product variant information.  For more information, please refer to the article "Abusive Content" as a Rejection Reason.
Misleading info	Product includes misleading information: flash cards >512GB, power banks >50000 mAh, etc.
Description copyright	Product infringes other party's copyright.
Irrelevant	Product image includes irrelevant information: photo of another product or the image doesn't tell what the product is.
Delete photo	Product image includes prohibited information: size table, irrelevant logo, etc.
Different products	Product card includes several different product, you need to create separate product cards for each product.
Size/color/quantity controversy	Product includes controversy: size, color or quantity information doesn't match with the rest of the product.

 

FAQ

Why is a product rejected by moderation?

If your product doesn't correspond to the Joom requirements, it will get rejected by moderation. Closely examine the product's diagnostics to learn the exact rejection reason. Refer to the article My Product Is Rejected, Why to see the detailed list of rejection reasons, and resolve the problem, if possible.

Why is a product on moderation again?

When you upload or edit a product, it proceeds with immediate auto-moderation. After some time, if the product is popular and interesting for customers, it undergoes manual moderation too.

Why does moderation take so long? Can I speed it up?

Auto-moderation is immediate, manual moderation takes about 96 hours. There is no other way to speed up the moderation rather than provide complete and precise information about your products.

Why is a product rejected as a copyright?

If your product violates the IP rights, it will be rejected by moderation. Please ensure to authorize the brands you're selling.

What dangerous kind should I select?

If your product's rejected due to incorrect dangerous kind, you'll see the corrected version right in the product's diagnostics. In this case, you should edit the product's current dangerous kind and choose the one stated in the diagnostics.

In this example, the product's dangerous kind should be changed to Magnetized items.

What certificates does a product need?

If there are specific certificate requirements for your product, you'll see such information in the product's diagnostics. Closely examine the diagnostics, it indicates the type of certificate required for your product, and the restrictions your product falls into. Add the certificate for your product to remove diagnostics.

In this example, the product is disabled in the EU because it misses the CE certificate.

Why is a product rejected for non-compliance?

Your product can be rejected by moderation due to safety and compliance reasons. In such a case, you will see a diagnostic saying: Your product listing has been taken down as non-compliant with applicable EU safety requirements. The alert with the information on the reasons for takedown can be found here.

That means that the product has been listed on the Safety Gate Portal of dangerous products. The Safety Gate Portal is the one website in the EU where all regulatory bodies post unsafe and non-compliant products. It is used as a rapid alert system to inform consumers, businesses, and other regulatory bodies about unsafe and non-compliant products. It is essentially a regulatory body-controlled list of products that should not be made available for sale anywhere in the EU.

Our Joom moderation team scans and reviews this website every week, and if any products are notified there that also happen to be sold on Joom Marketplace, they will be taken down and blocked.

Why is a product prohibited?

Some products are prohibited on Joom. If you upload such a product, it will be removed from sale during the moderation process. You will see the red diagnostics “Product is prohibited on Joom”.

What size chart should I provide?

If your product misses a size chart, or its size chart contains mistakes, it will receive a diagnostics. Please refer to the article Size Charts and add or edit your size chart according to the correct examples.

Why is a product attribute not parsable?

When adding product attributes, please ensure to use the values acceptable by Joom. To learn them, please:

1. Go to the Category Requirements page in the Merchant Panel;
2. Choose the category you need and click Download Attribute Values to download the file with the list of attribute values.

Joom only accepts the values provided in the file. All other custom attribute values will not be parsed.

Pay attention to spelling and compare your values with the file. If the value appears to be correct but still is not parsed by the system, please contact Merchant support.

Why is a color not parsable?

When adding a color for a product variant, please ensure to use the values acceptable by Joom. Please refer to the list of currently accepted colors. Joom only accepts the values provided in the file. All other custom color values will not be parsed.

Pay attention to spelling and compare your values with the file. If the value appears to be correct but still is not parsed by the system, please contact Merchant support.

👉 For more detail about Joom Product Moderation, please refer to our ▶️Live Stream replay about Product Upload & Moderation.