Product Moderation
All new and edited products go through Joom moderation process before being shown to Joom customers. Joom moderation validates product’s name, images, description, variations and other information. Products that don't correspond with Joom rules get rejected.
- Moderation Process;
- Moderation Requirements;
- Moderation Status;
- Moderation Period;
- Edited Product Moderation;
- Moderation Rejection Reasons.
Moderation Process
Joom moderation goes through three stages:
Auto-moderation |
Doesn't let the products with bad quality photos and duplicates appear on the platform. |
Manual moderation |
Is conducted by the Joom moderation team. |
Categorization |
Assigns a category to the product. Product categorisation is conducted automatically or manually by Joom. Merchants can't assign category to the product. |
Moderation Requirements
- The merchant must be activated;
- The store and the product must be enabled;
- The product must have at least one enabled variant and its inventory must be above 0;
- Images should be successfully processed on server side (this process starts right after any image link update);
- Product variants must meet the product variant requirements.
Moderation Status
Pending |
Joom moderators are reviewing the product |
Approved |
The product has passed moderation and is now visible to customers |
Rejected |
The product was rejected by moderators and cannot be visible to customers |
Moderation Period
Generally, product moderation process takes about 96 hours, but if there are too many products, duration period could be extended.
You can check which products are going through the moderation process on the Products page in your Joom account - just filter the products by choosing the Being processed by Joom status.
Edited Product Moderation
Moderation process begins after you update the following product attributes:
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⚠️ PLEASE NOTE: If your product was rejected because of any of these reasons, moderation process cannot be launched again:
- Product is prohibited on Joom;
- Product violates trademark or copyrights;
- Product quality is too bad (we’ve received negative feedback from customers);
- Duplicate.
Moderation Rejection Reasons
You can find out the reasons or the issues why your products are rejected by the moderation.
Select the products which are rejected by Joom and you will see a banner on the top of your product page with the information about it.
And if there are any issues on your products (product name, description, image, variant, etc.), our moderators will highlight them in yellow colour and you will be able to learn more about the issues by pointing at the "exclamation mark" sign (⚠️).
Sometimes there might be more than one issue that causes a product being rejected by the moderation, so you can find all the issues by clicking on the arrow in the yellow banner to expand it. Please make sure that you have checked and resolved all the issues listed in the banner and yellow marks, to help you get the product approved once and for all!
⚠️ Please note: We are now optimizing our product moderation design and you might find other moderation design on some older products.
While a product is going through the moderation process after being edited, the old version of the product will continue to be sold at Joom and will not be removed. However, if the last edited version of the new product maintains a "Rejected by Joom" status for more than a month, the old version of the product will also be removed.
Click below to see the list of rejection reasons
➡️ Problems with product
Problem | Explanation |
Medical product |
This product is prohibited on Joom, you cannot sell it. For more information, please refer to the article Products Prohibited on Joom. |
Product for smoking | |
Food | |
Questionable product | |
Mention of prohibited products |
We found abusive content in your product. For more information please refer to the article "Abusive Content" as a Rejection Reason. |
Inappropriate eroticism | |
Propaganda of violence and hatred | |
Dubious actions are mentioned | |
Unauthorized brand |
We found out that the product infringes copyright. For more information please refer to the article What is a Copyright Infringement? |
Does not match brand | |
Counterfeit | |
Copyright | |
Design copyright | |
Brand usage | |
Product dimensions are not clear | The product lacks information about its dimensions, so customers cannot understand how big or small the product is. |
Add package’s content | The product lacks information about its package's content, so customers cannot understand what they are going to receive with the order. |
Add materials | Clothes, bags, jewellery and shoes require information about materials provided. Materials are either not provided, or partly provided. |
Irrelevant materials | Information about materials provided doesn't reflect reality. |
Incorrect danger kind | Dangerous kind provided is not correct for the product, you need to edit it. |
Different products | Product card includes several different product, you need to create separate product cards for each product. |
Need certificate | Some products might require certificates in order to be sold on Joom, for example, bijouterie and jewellery. |
➡️ Problems with product image
Problem | Explanation |
Delete amateur/low quality photo | Product image is of a poor quality, you need to replace the image. |
Delete or change watermarks | Product image includes watermarks, you need to replace the image. |
Change wide photo frames | Product image's frame is too wide, you need to replace the image. |
English signs required | Product image includes non-English signs, for example Chinese characters. |
Superfluous information | Product image includes prohibited information: prices, warranty, contact information, etc. |
Sensitive content | Product image includes sensitive content: image of scars, torture, suffering, nail fungus, pus, etc. |
Inappropriate eroticism | Product image includes inappropriate eroticism: naked model in the photo, etc. |
Propaganda of violence and hatred | Product image includes propaganda of violence: model with a gun in the photo, etc. |
Dubious actions are mentioned | Product image mentions dubious actions: crime, etc. |
Mention of prohibited products | Product image mentions prohibited products: products for smoking, drugs, etc. |
Abusive content |
We found abusive content in your product image. For more information please refer to the article "Abusive Content" as a Rejection Reason. |
Misleading info | Product image includes misleading information: flash cards >512GB, power banks >50000 mAh, etc. |
Size/color/quantity controversy | Product image includes controversy: size, color or quantity information doesn't match with the rest of the product. |
Description copyright | Product image infringes other party's copyright. |
Irrelevant | Product image includes irrelevant information: photo of another product or the image doesn't tell what the product is. |
Delete photo | Product image includes prohibited information: size table, irrelevant logo, etc. |
➡️ Problems with product name
Problem | Explanation |
English sign required | Product name includes non-English signs, for example Chinese characters. |
Inappropriate product | Products name is not related to the product. |
Superfluous information | Product name includes prohibited information: prices, warranty, contact information, etc. |
Mention of prohibited products | Product name mentions prohibited products: products for smoking, drugs, etc. |
Inappropriate eroticism | Product name includes inappropriate eroticism: pornographic text, etc. |
Propaganda of violence and hatred | Product name includes propaganda of violence |
Dubious actions are mentioned | Product name mentions dubious actions: crime, etc. |
Abusive content |
We found abusive content in your product name. For more information please refer to the article "Abusive Content" as a Rejection Reason. |
Misleading info | Product name includes misleading information: flash cards >512GB, power banks >50000 mAh, etc. |
Size/color/quantity controversy | Product name includes controversy: size, color or quantity information doesn't match with the rest of the product. |
Description copyright | Product name infringes other party's copyright. |
➡️ Problems with product description
Problem | Explanation |
English sign required | Product description includes non-English signs, for example Chinese characters. |
Inappropriate product | Products description is not related to the product. |
Superfluous information | Product description includes prohibited information: prices, warranty, contact information, etc. |
Mention of prohibited products | Product description mentions prohibited products: products for smoking, drugs, etc. |
Inappropriate eroticism | Product description includes inappropriate eroticism: pornographic text, etc. |
Propaganda of violence and hatred | Product description includes propaganda of violence |
Dubious actions are mentioned | Product description mentions dubious actions: crime, etc. |
Abusive content |
We found description content in your product image. For more information please refer to the article "Abusive Content" as a Rejection Reason. |
Misleading info | Product description includes misleading information: flash cards >512GB, power banks >50000 mAh, etc. |
Description copyright | Product description infringes other party's copyright. |
➡️ Problems with product variants
Problem | Explanation |
Does not match color | The color provided in the "Color" field does not match the color on the product variant's photo. |
Does not match size | The size/quantity provided in the "Size" field does not match the size/quantity on the product variant's photo. |
Delete amateur/low quality photo | Product image is of a poor quality, you need to replace the image. |
Delete or change watermarks | Product image includes watermarks, you need to replace the image. |
Change wide photo frames | Product image's frame is too wide, you need to replace the image. |
English sign required | Product information includes non-English signs, for example Chinese characters. |
Superfluous information | Product information includes prohibited information: prices, warranty, contact information, etc. |
Sensitive content | Product information includes sensitive content: image of scars, torture, suffering, nail fungus, pus, etc. |
Inappropriate eroticism | Product includes inappropriate eroticism: naked model in the photo, etc. |
Propaganda of violence and hatred | Product includes propaganda of violence: model with a gun in the photo, etc. |
Dubious actions are mentioned | Product mentions dubious actions: crime, etc. |
Mention of prohibited products | Product mentions prohibited products: products for smoking, drugs, etc. |
Abusive content |
We found abusive content in your product variant information. For more information please refer to the article "Abusive Content" as a Rejection Reason. |
Misleading info | Product includes misleading information: flash cards >512GB, power banks >50000 mAh, etc. |
Description copyright | Product infringes other party's copyright. |
Irrelevant | Product image includes irrelevant information: photo of another product or the image doesn't tell what the product is. |
Delete photo | Product image includes prohibited information: size table, irrelevant logo, etc. |
Different products | Product card includes several different product, you need to create separate product cards for each product. |
Size/color/quantity controversy | Product includes controversy: size, color or quantity information doesn't match with the rest of the product. |
👉 For more detail about Joom Product Moderation, please refer to our ▶️Live Stream replay about Product Upload & Moderation.
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