Product Moderation

All new and edited products go through Joom moderation process before being shown to Joom customers. Joom moderation validates product’s name, images, description, variations and other information. Products that don't correspond with Joom rules get rejected.

• Moderation Process;
• Moderation Requirements;
• Moderation Status;
• Moderation Period;
• Edited Product Moderation;
• Moderation Rejection Reasons.

Moderation Process 

Joom moderation goes through three stages:

Moderation Requirements

1. The merchant must be activated;
2. The store and the product must be enabled;
3. The product must have at least one enabled variant and its inventory must be above 0;
4. Images should be successfully processed on server side (this process starts right after any image link update);
5. Product variants must meet the product variant requirements. 

Moderation Status 

Moderation Period

Generally, product moderation process takes about 96 hours, but if there are too many products, duration period could be extended.

You can check which products are going through the moderation process on the Products page in your Joom account - just filter the products by choosing the Being processed by Joom status. 

Edited Product Moderation

Moderation process begins after you update the following product attributes: 

⚠️ PLEASE NOTE: If your product was rejected because of any of these reasons, moderation process cannot be launched again:

• Product is prohibited on Joom;
• Product violates trademark or copyrights;
• Product quality is too bad (we’ve received negative feedback from customers);
• Duplicate.

Moderation Rejection Reasons

You can find out the reasons or the issues why your products are rejected by the moderation.

Select the products which are rejected by Joom and you will see a banner on the top of your product page with the information about it.

And if there are any issues on your products (product name, description, image, variant, etc.), our moderators will highlight them in yellow colour and you will be able to learn more about the issues by pointing at the "exclamation mark" sign (⚠️).

Sometimes there might be more than one issue that causes a product being rejected by the moderation, so you can find all the issues by clicking on the arrow in the yellow banner to expand it. Please make sure that you have checked and resolved all the issues listed in the banner and yellow marks, to help you get the product approved once and for all!

⚠️ Please note: We are now optimizing our product moderation design and you might find other moderation design on some older products.

While a product is going through the moderation process after being edited, the old version of the product will continue to be sold at Joom and will not be removed. However, if the last edited version of the new product maintains a "Rejected by Joom" status for more than a month, the old version of the product will also be removed.

Click below to see the list of rejection reasons

👉 For more detail about Joom Product Moderation, please refer to our ▶️Live Stream replay about Product Upload & Moderation.