Invoices and Payment
⚠️ PLEASE NOTE: Joom has launched a new invoice system. For more information please refer to the article New Invoices on Joom. |
Joom invoices
Invoices are the main billing documents. There are four types of invoices on Joom: Expected Invoices, Invoices, Logistics Invoices and Joom Ads Invoices. Since the orders to the United States are accounted separately, the Purchasing party in the invoice may appear as SIA JOOM or JOOM USA Inc.
All orders to the United States are included in JOOM USA invoices, all the orders to other destinations except for the United States are included in SIA JOOM invoices. Delivery fee that Joom collected from clients will appear in the SIA JOOM invoices. For orders have shipping cost template and not allow to be fulfilled online, Joom will transfer the delivery fee to merchant in the corresponding billing period.
There are several statuses of Joom invoices:
Invoice Status |
Status Explanation |
Preliminary |
The invoice is being calculated; final payment amount can be changed.
|
Accumulating |
The final payment amount is determined, but the payment does not exceed 200 dollars, thus the payment amount will be added to next billing period automatically. |
Transfer Init |
The payment was initiated. |
Wired |
Joom has transferred the payment. Waiting for the merchant to receive the payment.
|
Closed |
Payment was successfully transferred.
|
Failed |
Payment transfer failed. Please contact our platform support to find out the reason. |
Merchant can check the basic information of an invoice on the Billing page in their account. If merchant wants to know detailed information about a specific invoice, he should find the correspondent invoice in the merchant panel, and click on the Excel link on the last column to download the invoice details.
Joom payment
Joom transfers the payment twice a month. Payments usually come through on the 1st and 17th of the month. Joom can make a payment to Chinese merchants only if the final amount exceeds 200 USD. The period of payment delay depends on merchant performance , it varies from two weeks to eight weeks. For merchants whose accounts have been banned (closed) by Joom, the period of payment delay is twelve weeks.
Final Payment amount = Total sales amount merchant made - commission - refunds - additional logistic cost - Joom Ads cost |
⚠️ PLEASE NOTE: Unlike with payments, there is no delay in the deductions from the logistics invoices and Joom Ads invoices. For example, the logistics bill for the first half of September will be reflected in deductions in mid-September, the logistics bill for the second half of September will be reflected in deductions in early October, and so on and so forth.
For more details about Invoices and Payment, please watch the video Joom Billing.
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