Joom invoices

Invoices are the main billing documents. There are four types of invoices on Joom: Expected Invoices, Invoices, Logistics Invoices and Joom Ads Invoices. Since the orders to the United States are accounted separately, the Purchasing party in the invoice may appear as SIA JOOM or JOOM USA Inc.

All orders to the United States are included in JOOM USA invoices, all the orders to other destinations except for the United States are included in SIA JOOM invoices. Delivery fee that Joom collected from clients will appear in the SIA JOOM invoices. For orders have shipping cost template and not allow to be fulfilled online, Joom will transfer the delivery fee to merchant in the corresponding billing period.

There are several statuses of Joom invoices: 

Merchant can check the basic information of an invoice on the Billing page in their account. If merchant wants to know detailed information about a specific invoice, he should find the correspondent invoice in the merchant panel, and click on the Excel link on the last column to download the invoice details.

Joom payment

Joom transfers the payment twice a month. Payments usually come through on the 1st and 17th of the month. Joom can make a payment to Chinese merchants only if the final amount exceeds 200 USD. The period of payment delay depends on  merchant performance , it varies from two weeks to eight weeks. For merchants whose accounts have been banned (closed) by Joom, the period of payment delay is twelve weeks. 

⚠️ PLEASE NOTE: Unlike with payments, there is no delay in the deductions from the logistics invoices and Joom Ads invoices. For example, the logistics bill for the first half of September will be reflected in deductions in mid-September, the logistics bill for the second half of September will be reflected in deductions in early October, and so on and so forth.

For more details about Invoices and Payment, please watch the video Joom Billing.