Merchants in China use Payoneer as the default payment method: the payment is transferred from the Joom's Payoneer account to the merchant's Payoneer account. As Joom works only with companies you have to indicate the company account (not your personal account) specified in the legal documents accepted during registration, whenever you provide payment information. The payment information should match the information you provided during KYC Profile review process as well. 

How to Sign In With Payoneer?

1. Go to the Settings page in your Joom account;
2. Choose the Payment Information tab;

3. Scroll down to the Payment Method;
4. Make sure Payoneer is chosen as payment method and click on the Connect Payoneer button.

5. Please sign up (if you don't have a Payoneer account) or log in (if you already have one).  For signing up Payoneer account, you will have to go through the KYC review process of Payoneer. 

If everything is correct, you will see the message: Payoneer account is linked. Please make sure that your Payoneer account is in active status, otherwise you will not be able to receive payment from Joom. 

⚠️ PLEASE NOTE:  

• If you find errors when linking your Payoneer, please check if the company registration number in Joom and Payoneer match each other.
• If you need change the linked Payoneer account, you will able to achieve it only if another Payoneer account is opened under the name of the same company.
• If you need to unlink your Payoneer account, please contact Joom support.
• If you can't receive payment from Joom due to Payoneer account inactive status, please consult with Payoneer.

How to Change the Payment Information?

1. Go to the Settings page in your Joom account;
2. Choose the Payment Information tab;
3. Make necessary changes and click on the Save button;

4. You will get an e-mail letter with the confirmation link: click on the link and you will be redirected to a new page;
5. You will see the list of changes: accept or reject them;
6. When you refresh the page, your payment information will be changed.