Period of Payment Delay
Joom transfers the payment twice a month. Payments usually come through on the 1st and 17th of the month. Joom can make a payment to Chinese merchants only if the final amount exceeds 20 USD. The period of payment delay varies from two weeks to eight weeks. For merchants whose accounts have been banned (closed) by Joom, the period of payment delay is twelve weeks.
Final Payment amount = Total sales amount merchant made - commission - refunds - additional logistic cost - Joom Ads cost
⚠️ PLEASE NOTE: Unlike with payments, there is no delay in the deductions from the logistics invoices and Joom Ads invoices. For example, the logistics bill for the first half of September will be reflected in deductions in mid-September, the logistics bill for the second half of September will be reflected in deductions in early October, and so on and so forth.
For more details about Invoices and Payment, please watch the video Joom Billing.
Merchants in China use Payoneer as the default payment method: the payment is transferred from the Joom's Payoneer account to the merchant's Payoneer account. As Joom works only with companies you have to indicate the company account (not your personal account) specified in the legal documents accepted during registration, whenever you provide payment information. Payment account must belong to the company stated in your KYC Profile, which must be filled out and approved.
For more information on how to get payments via Payoneer, please refer to the article How to Connect with Payoneer?