Freebies is a promotional activity allowing a customer to get a product for free in exchange for a review. Ratings and reviews can significantly affect product conversion. You can use Freebies to promote both new products and products struggling to get customer's attention.
Each day a customer sees 20-50 products in Joom APP and can apply to get a maximum of two products free of charge. The system then automatically selects the lucky customers, who will receive the product and will have to write a real review of it later.
Rules of the Promo
- The price of the products participating in the promo must be under $20. If you want to promote products over $20, please contact Joom at firstname.lastname@example.org;
- All products are automatically selected by the system, not by a merchant;
- Each product can be selected by the system only four times, meaning that only four customers will get this product for free in exchange for a review;
- All freebie orders have to be delivered via Registered Mail or via Express Mail, using Non Registered Mail (economic shipping) is not allowed.
How to Participate in the Promo
- Go to the Marketing page in your Joom account;
- Choose Freebies tab;
- Toggle the switch Participate in Promotion.
If you want to stop participating in the promo, simply Toggle the switch Participate in Promotion again.
⚠️ PLEASE NOTE: The platform prepares the products in advance, therefore part of the products may be added to the list of potential products for the promo, when Freebies is still active.
You may continue to receive freebie orders for several weeks after stop participating in the promotion.
How to ship the order?
We highly suggest you send products that can be tracked: without tracking codes, we can’t determine the delivery date and therefore set the deadline for the review.
If there is a suitable online shipping channel, the Merchant Panel will offer you to ship the order online. Don’t hesitate and request online shipping for such orders. The most important is, according to the online shipping policy, shipping the orders via Joom Logistics is free for you!
If you can't ship the order online, please ship it offline. In this case you will be responsible for paying the shipping costs.