If your account is not set up properly and lacks any information, you will see the red exclamation point on the Settings page in your Joom account.
Open the Settings page in your account. Your account information is already filled in, you cannot edit it.
Please note: While setting your account, the text content you provided should be in correct format (for example: need to have a space between English words, punctuation must be accurate).
|Step 1: Fill in the Contact Information|
Provide valid contact information and e-mail addresses to receive the notifications about platform rules updates. You can add several contact email addresses.
Don't forget about public contact information, which will be shown to customers.
|Step 2: Provide the Return Address|
Should be valid to get refunded products back.
If you have stores on other platforms, you can add the URLs.
Don't forget to click on the Save button.
|Step 3: Pass KYC Profile review|
Merchants should provide KYC Profile information according to the platform requirements. Merchant without approved KYC Profile will not be able to complete the account registration process.
Please refer to the article KYC Profile to learn more details.
Don't forget to click on the Send for Review button.
|Step 4: Set Up your Payout Settings|
Company accounts only. Personal payout details are not allowed.
⚠️ PLEASE NOTE: Joom transfers money to the company you stated in your KYC Profile.
Please refer to the article Payout Settings to learn more.
|Step 5: Set allowed countries & regions|
Disable countries you can't or don't want to deliver your products to.
Please refer to the article Setting Countries for Account and Product to learn more.
👉 For more detail about setting up a new Joom merchant account, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.