When fulfilling orders, merchants must choose a logistics carrier from the list of accepted shippers on Joom. Merchants can see the list of accepted shippers and trusted shippers in Joom's API documentation.
Merchants can not deliver goods through carriers other than from the list of accepted shippers on Joom. If a merchant wants to add a new logistics company to the list, he needs to contact Joom's Customer Service Team at firstname.lastname@example.org to provide the detailed information in email about the services offered by the shipper, company's official website, examples of logistics tracking numbers and so on.
It takes one to two weeks to review a new shipping channel. Having received the request to add a new channel to the platform's list of accepted shippers, our moderators will assess the performance of this channel. If the moderators are sure that this channel can provide logistics services of a high quality, he will then take into account to add the channel to our list of shippers.
Merchants in China also must follow Joom's online shipping policy. Merchants can use the accepted shippers only in case the goods to be delivered cannot be shipped via online shipping channels.
Introduction to Logistics Channel
|Shipping Method||Class of Shipment||Suitable for orders priced||Introduction to Logistics Channels|
Comparrily long shipping peirod. Tracking information ends till the parcel reaches the destination country.No special requirements for the format of tracking numbers.
Comparrily normal shipping peirod. Supports an all-way tracking. The format of tracking numbers is always: 2 letters at the beginning, 9 numbers in the middle, 2 letters at the end. The exact format of tracking numbers depends on the shipping carriers.
Shortest shipping period. Provides pick-up service (package collection directly from warehouse).
Please note that Joom makes restrictions not only based on the order price, but also the goods to be delivered. For example the carrier "Sunyou" is only allowed to ship goods in categories "Healthy & Beauty" and "Tea".