“Online Shipping” is the most convenient order fulfilling method.
Online Shipping combines:
When shipping orders online you will get the labels and tracking numbers generated by Joom system. You should print out the labels, put them on the packages, and then pass them to the company, which is responsible for the pick-up service.
⚠️ PLEASE NOTE: Orders shipped via online must meet certain requirements, you can see them in the article "Online Shipping Quick-Check Table".
How to Use Online Shipping?
There are three ways you can use Online Shipping:
- via Merchant Panel;
- via CSV File;
- via Joom API.
|Using Online Shipping via Merchant Panel|
- Open the "Orders" page in your Joom account and choose the order waiting for shipping;
- Click on the "Request Online Shipping" button;
3. Select the shipping carrier: Joom Logistics or China Post Online;
4. Request pick-up service;
⚠️PLEASE NOTE: Joom Logistics and China Post Online have different requirements for requesting pick-up service. Please read the articles "How to Request Pick-Up Service?" and "China Post Online Introduction" for more details.
5. Click on the "Fulfill" button:
6. Download the PDF shipping label.
⚠️ PLEASE NOTE: You cannot use shipping labels other than generated by the Joom system. Merchants using self-generated shipping labels will be punished accordingly. Please read the article "Platform Rule Violation and Penalty" for more details.
|Using Online Shipping via CSV File|
You can fulfill orders in batches via CSV but will not be able to obtain labels in batches. After successfully uploading the CSV file, you will have to obtain the shipping labels of the order awaiting delivery on the "Orders" page in your Joom account or using ERP system.
Please read the article "Fulfilling Orders via CSV File" for more details.
|Using Online Shipping via Joom API|
Please check the related API documentation:
The API Interface of Joom Logistics is open, and the ERP system can complete docking autonomously.
Please check whether the ERP system has been fully docked, the shipment can be correctly marked, the online order has been consolidated etc.