“Online Shipping” is the most convenient order fulfilling method.

Online Shipping combines:

• Joom Logistics;
• Yun Express (merged with Joom Logistics).

When shipping orders online you will get the labels and tracking numbers generated by Joom system. You should print out the labels, put them on the packages, and then pass them to the company, which is responsible for the pick-up service.

⚠️ PLEASE NOTE: Orders shipped via online must meet certain requirements, you can see them in the article Online Shipping Quick-Check Table.

How to Use Online Shipping?

There are three ways you can use Online Shipping:

• via Merchant Panel;
• via CSV File;
• via Joom API.

1. Open the Orders page in your Joom account and choose the order waiting for shipping;
2. Click on the Request Online Shipping button;

3. Select the shipping carrier: Joom Logistics;
4. Select the shipping warehouse under the "First mile" option. Please refer to the article How to Request Pick-Up Service?  to learn more details;

5. Click on the Fulfill button;
6. Download the PDF shipping label.

For orders to some non-EU countries, there can be two shipping labels in the PDF file. In such cases, you need to print and affix both of them to the package.

⚠️ PLEASE NOTE: You cannot use shipping labels other than generated by the Joom system. Merchants using self-generated shipping labels will be punished accordingly. Please read the articles Joom Logistics Shipping Labels Requirements and Platform Rule Violation and Penalty  for more details.

You can fulfill orders in batches via CSV but will not be able to obtain labels in batches. After successfully uploading the CSV file, you will have to obtain the shipping labels of the order awaiting delivery on the Orders page in your Joom account or using ERP system.

Please read the article Fulfilling Orders via CSV File for more details. 

Please check the related API documentation:

• Request Shipping Online;
• Get a Printable Label.

The API Interface of Joom Logistics is open, and the ERP system can complete docking autonomously.

Please check whether the ERP system has been fully docked, the shipment can be correctly marked, the online order has been consolidated etc.