What is a Theft of Images?
Theft of images refers to unauthorized use of images belonging to a third party, i.e. using the images of another as one’s own without permission from their owner.
Examples of theft of images
- Using original images uploaded by other merchants or from the internet;
- Editing (photoshopping) images belonging to others and then using them for one’s own purposes;
- Adding one’s own watermark to images belonging to others and then using them for one’s own purposes.
You may send a complaint to firstname.lastname@example.org if you discover infringement of your rights to images. Joom handles complaints within 10 working days and applies the appropriate penalties to infringers.
The complaint should include:
- A short explanation of the infringement;
- A link to the product that uses your image;
- A link to the product image being used by other merchants;
- The original image (RAW format pictures, etc.) and other supportive evidence, such as:
- Continuous files during image creation (background photos, serial photos, etc.);
- Evidence of the image’s first publication;
- Time authentication of the first publication of the image (time watermark, etc.).
Once the required documents have been prepared, please send an email to email@example.com and specify your Joom merchant account, company name, and sufficient contact information (such as your name, address, telephone number, and e-mail address).
Within 10 working days after receiving the report, Joom will:
- Carefully examine the product information provided by the complainant and the accused party for similarities;
- Determine whether the product image of the complainant has been infringed.
If the answer is affirmative, Joom will ban the infringing products.
What background and serial photos are
- Background photos are photos taken during preparation of the photo shoot or during break.
- Serial photos are photos from the same series where the original image comes from, e.g. photos of the same product taken at the same time and place.