Joom’s platform requires you, the merchant, to keep product stock up to date.
"Automatic update of inventory" is a function where our system will change product inventory in the background based on the amount of orders to avoid a case of overselling.
You’re probably asking yourself where to set up an "automatically updatable" inventory for products. Actually, there is no such step required. All you have to do is provide stock information, and our system will do the rest.
How Automatic Inventory Updating Function Works
The system calculates the number of "available orders." When the number of "available orders" for a product reaches zero (0), the system will automatically withdraw it from sales. When the number of available orders is more than zero, the platform will re-upload the product. Where a product has several variants, and one of which is disabled for being out of stock, the other variants won't be affected.
- Number of available orders = inventory - fulfilled orders - new orders.
- New orders refer to pending orders.
- Fulfilled orders refer to orders you fulfilled and shipped. When you update the inventory of a product, the number of "fulfilled orders" will become zero and will accumulate again.
- Our system will automatically calculate the number of "available orders" to avoid overselling.
- The number of "available orders” is not necessarily the same as the "inventory" that is displayed in your account, because there's an 8-hour order protection period. During this time, orders are only visible to the system, so you won’t be able to see them until this period expires.
- The inventory in your merchant account will only decrease as you fulfill orders. If you or a customer cancels an order, then the system will account for it in the inventory .
- The inventory in your merchant account will keep decreasing with the number of actually fulfilled orders grows. When you update your inventory, the system will take the "updated inventory" as the "actual inventory."
- A merchant sets a product’s inventory to 10.
- 10 new orders are placed. At this time, because the number of available orders becomes zero (0), the system disables the product.
- During the eight-hour order protection period, two customers cancel their orders. In other words, only 8 "new orders" exist. This means "the number of available orders" is 2 because 10 - 8 = 2. Because 2 is greater than 0, the system enables the product.
- After the eight-hour order protection period, the merchant receives 8 orders to be processed. The merchant has actually already fulfilled 7 orders and canceled one (1). The number of fulfilled orders is 7, the inventory in the merchant's account changed to 3 because 10 – 7 = 3. At this time, the number of "available orders" would also be 3.
- If the seller updates the inventory to 15 afterwards, the actual stock in the system would also become 15.