Joom Logistics (JL) is a cross-boarding logistics service provided by Joom, which aims at fast and standardized shipping procedure for merchants who conduct their business in Joom and other platforms. Our service is currently available for orders to over 40 countries.
How does Joom Logistics work?
Joom Logistics collaborates with different shippers, which take care of your parcels on different stages: pickup, shipping, and handing them to your customers. Joom Logistics doesn't ship your orders or own any warehouses, but only coordinates with other logistics companies that are specialized in handling the shipping process.
I’m in! What should I do?
When an order is created and ought to be fulfilled via online shipping, our system will choose a shipper automatically depending on your destination and issue the label and tracking number accordingly. The only work from the merchant's side is to request a pickup.
Your orders may get consolidated, if a costumer has placed multiple items in the cart and paid them as for one single order. In this case, Joom will place all the products into one parcel in the sorting center for the benefits of both Joom and the costumer. This is to say, the product that you hand to Joom may reach to the costumer's hands together with other items, but in this process your order will always stay tact and packed.
Some directions require fulfilling only via JL. For more information, please refer to the article Online shipping quick-check table.
For online orders, Joom charges the shipping fees from the clients directly, merchants are not involved in this process. Besides, the formula used for shipping price calculation is quite complicated, thus Joom does not provide Joom Logistics tariffs to merchants.
The size of the shipping labels is 10x15 cm. Joom strictly prohibits merchants from using their labels for orders shipped via Joom Logistics, as the chances of a package with a merchant-generated label being returned are higher.
You don't have to choose the shipping class, as the system automatically determines it.
|Supports domestic tracking. Customers get notified, when the parcel reaches the border of the destination country.
|Simplified Registered Mail
Provides simplified full tracking information with five tracking records:
Provides full tracking information, including delivery status in the destination country.
Your parcel can be passed to Joom Logistics partner and shipped without you involvement.
There are several pickup providers on Joom, covering different pickup areas. To learn more, please refer to How to request pickup service via Merchant Panel.
Payment and invoices
JL shipping costs will be charged automatically. To check the billing details, see the Logistics Invoices on the Invoices page.