Joom Logistics (JL) is a logistics channel created by Joom for online shipping.
⚠️ PLEASE NOTE: some directions require fulfilling only via JL. You can find them in the article "Online Shipping Quick-Check Table".
The size of the shipping labels is 10x15 cm. Only platform-generated JL labels are allowed.
Joom strictly prohibits merchants from creating and using their own labels for orders shipped via Joom Logistics (JL), as the chances of a package with a merchant-generated JL label being returned are higher.
Using merchant-generated labels will lead to penalty. Read the article "Platform Rule Violation and Penalty" for more details.
JL shipping classes
You don't have to choose the shipping class, as it is automatically determined by the system.
|Supports domestic tracking. Customers get notified, when the parcel reaches the border of the destination country.|
|Simplified Registered Mail
Provides simplified full tracking information with five tracking records:
Provides full tracking information, including delivery status in the destination country.
Your parcel can be passed to Joom Logistics partner and shipped without you involvement. The company responsible for parcel pickup is Hecny.
Please read the article "How to Request Pick-Up Service?" for more details.
Joom Logistics shipping costs
The shipping cost depends on the direction. Contact our Support Merchant Team at email@example.com to clarify the shipping fees.
Joom Logistics payment and invoice
JL shipping costs will be charged automatically. To check the billing details, see the Logistics Invoices on the Billing tab. The payment period depends on merchant’s performance.