When the product image is unable to process, please the status of the image.
First of all, please check if the image's status is one of the following:
- Image resolution is too low (it should be above 550x550);
- Problem with width-to-height ratio of the picture (photo is not square).
An image has this status mainly for the following reasons:
- The link does not start with "http://" or "https://";
- The link contains over 500 characters;
- The link is to a local file, which is inaccessible to external users. For example, "http://192.168.4.9/images/....jpg.”
The server will not attempt to download an image with an invalid link.
Link to the image appears correct, but the image cannot be downloaded through it.
The main reasons for this are the following:
- Web pages are prohibiting users from downloading the image due to lack of authorization (e.g. users must log in). The merchant can check whether the image can be downloaded via a browser with no-track mode activated (i.e. without using cookies).
- The web SSL certificate has a problem. You can check for correct SSL settings online at https://www.digicert.com/help/, or at other websites. In addition, please note that some issues related to SSL settings do not appear immediately when the merchant opens the link in a browser. For example, a web certificate is found in the list of trusted certificates in the area where the merchant is, or, the complete certificate chain cannot be checked.
- Web pages can only be opened from the local network.
- When there is an attempt to download the image, it always shows an answer beyond "200", such as 404 not found.
- Certain websites will occasionally prohibit us from visiting their sites. This may be attributed to frequent visits to their sites by Joom.
If you can open the image correctly using the links in your own browser but can't identify the reason why the image can't be downloaded, you can contact Joom's merchant support at firstname.lastname@example.org.
This status means that files can be downloaded, but a problem with the image or its format exists.
This may occur when:
- We got the "200" answer, but the image could not be displayed, and the website requests authorization (logging in).
- The uploaded image formats are not supported.
- The image was damaged during upload to the webpage.