The more merchants use Joom Logistics, the better Joom platform controls the shipping process, which means:

• Promptly solving problems;
• Protecting the interests of customers;
• Avoiding the negative impact on the customers' experience;
• Increasing the repurchasing rate;
• Significantly improving the platform competitiveness.

If Joom notices that a merchant doesn't use Joom Logistics with an intention to cover some fraud actions, the platform has the right to stop displaying the products of that merchant. Joom will inform merchant in this case. 

Since the platform wants to fully address the problems that logistics may cause, it must comprehensively monitor the logistics performance of all products, whether it is a standard mail or registered mail.

All products meet the requirements must be shipped via Joom Logistics. Please read Online Shipping Quick-Check Table for more details.  

Your parcel can be passed to Joom Logistics partner and shipped without you involvement. The company responsible for parcel pickup is Hecny. 

Please read the article How to Request Pick-Up Service? for more details. 

If a fulfilled online order was refunded due to the product quality, shipping fee will be withdrawn form the merchant.

Please refer to the article Refund Policy to learn more details.

Joom Logistics doesn't provide any discount, as there has been no precedent of shipping large volume of orders via Joom Logistics. 

The shipping labels' size is set by the shipping providers. If other shipping label format are used, scanning the bar code may fail. The platform cannot guarantee that using other shipping labels will not cause any problems.

Using not platform-generated shipping labels is considered to be a serious violation. Please read the article Platform Rule Violation and Penalty for more details.

The shipping labels are available in the ERP system: select multiple orders at a time and request “online shipping” for individual orders one by one, after that get the shipping labels for these orders.

You can also get the shipping labels using Joom API. Please read Get Order Shipping Label for more details.

PLEASE NOTE: You should use matte paper for printing shipping labels for your parcels. The labels printed on glossy paper are difficult to scan, causing packages to be lost.

The exact delivery period depends on local post offices. For example: a parcel from Shenzhen to Moscow can be delivered within 5 calendar days. 

You can use the blocked countries feature in this case. Please read the article Blocked Countries Feature for more details.  

⚠️ PLEASE NOTE: countries covered by Joom Logistics cannot be blocked.

Since the platform intends to provide the best logistics services possible, the cost is understandably  higher comparing to other general channels.

Joom logistics obtains shipping fee directly from the customers, you are not affected by the process. 

Shipping fee will be deducted after the Joom Logistics invoice is available.

👉 For more detail about Joom Logistics, please refer to our ▶️Live Stream replay about Joom Logistics.