Since many merchants expressed their willingness to change the sorting and filtering of orders, the platform made corresponding adjustments to the system.
The default order sorting on Joom's account is now based on the order's creation date (the time the user makes the order), not the date the order was updated (eg, the old orders were recently refunded, so the order was updated). The sooner the order is created, the later it will be placed, and the newly created order will be displayed at the top of the page.
The order creation date is recorded by the system and the merchant cannot view it in the orders list. The first column in the default order sort is the order "update date" instead of "create date". The update date may be out of order, because the order is sorted by the timeline of the order creation date: the most recently created order is in front, and the earliest created order is after.
Merchants can use the "Order Status" and "Update Date" individually or in combination to find the corresponding order, such as:
- If the merchant wants to view the order that was updated in the last week, then you need to select "June 25th, 2018" on the update date of the order page. In this case, the system will display all orders that have been updated since June 25th.
- If the merchant wants to view all orders that have been refunded today, then you will need to check "Refunded" in the order status and select today's date in the "Update Date".
By analogy, merchants can quickly find orders based on their needs.
Orders page screenshot
1. Order default sorting
2. The default sorting of refunded orders (by order creation date)
3. Refunded orders sorted by update time (sorted by order creation date)