How to Work with Warehouses on Joom?
From this article, you will find out the following:
- What Are the Warehouses Types?
- Can a Default Warehouse Be Configured?
- How to Work with Hong Kong Warehouse?
- What Are the Requirements to Enable the Overseas Warehouse feature?
- How to Create and Operate an Overseas Warehouse?
- Overseas Warehouse FAQ
What Are the Warehouses Types?
There are three different types of warehouses on Joom:
- Default warehouse;
- Hong Kong warehouse;
- Overseas warehouse.
| Default warehouse | Hong Kong warehouse | Overseas warehouse |
|
Available for all the merchants |
Available for all the merchants |
Available for the merchants with at least one Top Store |
|
Located in Mainland China |
Located in Hong Kong |
Can be located in any country other than the merchant’s default country (usually the customer’s country). You can have only one overseas warehouse in each country |
|
There is always one default warehouse available in the Merchant Panel |
Merchant needs to create a Hong Kong warehouse in the Merchant Panel |
Need to apply for an overseas warehouse and create it in the Merchant Panel |
|
Standard shipping tier - 75 days |
Standard shipping tier - 75 days |
Fast shipping tier - 30 days |
|
Joom Logistics services are available |
Joom Logistics services are available |
Joom Logistics services are not available |
|
Supports shipping to all the countries allowed in the Settings by default. If you want to change the list of countries, please check the Allowed Countries & Regions |
Supports shipping to the list of selected destination countries |
Supports shipping to the list of selected destination countries |
|
Cannot be deleted or disabled |
Can be deleted or disabled |
Can be deleted or disabled |
Can a Default Warehouse Be Configured?
Yes, you should specify your Default warehouse address. The address is used by Joom Logistics and its partners as the address of shipment. To do that, click your Default warehouse on the Warehouses page and press Edit Warehouse to fill in the information.
How to Work with Hong Kong Warehouse?
For Chinese merchants, the Default warehouse country is Mainland China. However, if you wish to ship products from Hong Kong with Joom Logistics, you can create a Hong Kong Warehouse in the Merchant Panel.
If you don’t have any warehouses in Mainland China, please contact your KAM or Merchant Support team for more guidance.
How to Add a Hong Kong Warehouse?
- Go to the Warehouses page in the Merchant Panel and press the +Add warehouse button.
- Fill in all the information carefully, set its location as “Hong Kong”. Don’t forget to click Save.
-
Set up products that you plan to fulfill from Hong Kong for your Hong Kong warehouse and their stocks, and clearly indicate the shipping prices.
- 💡 Please ensure to indicate at least the default shipping prices to your product variants in the Hong Kong warehouse. Otherwise, clients will not be able to purchase your product even though it is marked as "available for purchase" in the Merchant Panel.
👉 Please refer to the guide for more information: How to Set Up Products for the Overseas Warehouse?
How to Ship Orders from Hong Kong Warehouse?
If an order was placed at your Hong Kong warehouse, in the Shipping Details of the order, you will see a “Warehouse” section showing that the order should be shipped from the Hong Kong warehouse.
How to Choose a Pickup Address for Hong Kong Warehouse?
If an order was placed at the Hong Kong warehouse, please select Hong Kong pickup address for the fulfillment. In this case, you cannot select a Mainland China pickup address or fulfill the order in the Mainland China. And vice versa.
What Are the Requirements to Enable the Overseas Warehouse Feature?
- You have products stocked at the overseas warehouse;
- You can guarantee fast delivery from the overseas warehouse to the client. Orders must be delivered within 30 days upon receiving the 'Approved' status;
- You can provide the required documents.
⚠️ PLEASE NOTE: You will be able to add your overseas warehouse within one week after receiving the first Top Store. If you have recently received a Top store but don't have the feature yet, please be patient, the feature will be opened for you very soon.
How to Create and Operate an Overseas Warehouse?
Once the feature is open for you, you will see the button Add Warehouse on the Warehouses page in the Merchant Panel.
- Open the Warehouses page in your Joom account;
- Click on the Add Warehouse button;
3. Fill out all the required information and select the destination countries for the products shipped from this warehouse;
4. Click on the Save button.
5. Provide Warehouse Agreement and Warehouse Sales Contract for the created warehouse. Please refer to the article What Documents are required for the Overseas Warehouse? to learn more details.
⚠️ PLEASE NOTE: You will not be able to ship products from the overseas warehouses without having your documents approved.
Once your warehouse documents have been approved and the warehouse status has changed to Enabled, you can start operating with it!
If you want to edit your warehouse information, open the warehouse page and click on the Edit Warehouse button. Don't forget to click on the Save button when you finish. You can disable or delete the warehouse when you don't need it any more.
Overseas Warehouse FAQ
➡️ How to set up the product inventory and offline shipping price for the overseas warehouse?
For more information on how to set the product inventory and offline shipping price please refer to the article How to Set Up Products for the Overseas Warehouse?
➡️ How do I fulfil orders from the overseas warehouse?
Since Joom Logistics delivery is not available for the overseas warehouses at the moment, you have to fulfil such orders offline.
For more information, please refer to the article How to Fulfil Orders from the Overseas Warehouse?
⚠️ PLEASE NOTE: Some orders might require paying the VAT. Please refer to the articles EU Market Surveillance Regulation From 16 July 2021 and EU VAT New Rules from July 2021 for more information on that matter.
➡️ How can I check product inventory for the overseas warehouse?
- Go to the Products page in the Merchant Panel;
- Use the filter Stock;
- Select the warehouse you want to check the product stock for.
➡️ Can I ship products from the overseas warehouse only?
Yes, you can. You have to set the product's inventory in the default warehouse to 0.
➡️ Can I ship only some product variants from the overseas warehouse?
Yes, you can. The inventory and the shipping price is set up for each variant separately. However, we don't recommend you choose this option. For more information please refer to the question How does a client know my product is from the overseas warehouse?
➡️ What are the specific requirements for the overseas warehouse orders?
- Most important: faster delivery should be guaranteed - orders must be delivered within 30 days upon receiving the 'Approved' status;
- Order must be shipped from the country the overseas warehouse is located in;
- Order can be tracked to the client;
- Delivery to the client must be confirmed.
➡️ What are the faster delivery requirements?
Compared to the orders shipped from the default warehouse, orders shipped from the overseas warehouse have a shorter guaranteed delivery period. If you fail to deliver an order to the client within the guaranteed period, this order will be refunded due to non-delivery reason.
|
Default warehouse guaranteed delivery period |
Overseas warehouse guaranteed delivery period |
|
75 days |
30 days |
⚠️ PLEASE NOTE:
We inform clients that the products are shipped from the overseas warehouse and show them the actual delivery period, so clients expect a faster delivery for such products. The faster your delivery is, the more popular your products can get.
➡️ Is Joom Logistics delivery available for the overseas warehouses?
For now, you cannot ship orders from the overseas warehouse using Joom Logistics. But we have plans to support Joom Logistics for the overseas warehouses in the future.
➡️ How does a client know my product is from the overseas warehouse?
The fast delivery badge will be shown on the product page, if all its variants are located in the overseas warehouse. Otherwise, the fast delivery badge will not be shown.
The product card also includes the fast delivery badge, the country the product is shipped from, and the statement of the faster delivery in the Guarantee section.
⚠️ PLEASE NOTE:
If a product has inventory in both the default and the overseas warehouses, the product will be sold from the overseas warehouse first. At the moment, a client cannot select which warehouse to ship his order from. We are working on making the warehouses customizable for the clients.
👉 For more detail about Joom Warehouses and Logistics, please refer to our ▶️Live Stream replay about Joom Logistics.
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