From this article, you will find out the following:

1. What Are the Warehouses Types?
2. Can a Default Warehouse Be Configured?
3. How to Work with Hong Kong Warehouse?
4. What Are the Requirements to Enable the Overseas Warehouse feature?
5. How to Create and Operate an Overseas Warehouse?
6. Overseas Warehouse FAQ

What Are the Warehouses Types?

There are three different types of warehouses on Joom: 

1. Default warehouse;
2. Hong Kong warehouse;
3. Overseas warehouse.

Can a Default Warehouse Be Configured?

Yes, you should specify your Default warehouse address. The address is used by Joom Logistics and its partners as the address of shipment. To do that, click your Default warehouse on the Warehouses page and press Edit Warehouse to fill in the information.

How to Work with Hong Kong Warehouse?

For Chinese merchants, the Default warehouse country is Mainland China. However, if you wish to ship products from Hong Kong with Joom Logistics, you can create a Hong Kong Warehouse in the Merchant Panel.

If you don’t have any warehouses in Mainland China, please contact your KAM or Merchant Support team for more guidance.

How to Add a Hong Kong Warehouse?

1. Go to the Warehouses page in the Merchant Panel and press the +Add warehouse button. 
2. Fill in all the information carefully, set its location as “Hong Kong”. Don’t forget to click Save.
3. Set up products that you plan to fulfill from Hong Kong for your Hong Kong warehouse and their stocks, and clearly indicate the shipping prices.
   • 💡 Please ensure to indicate at least the default shipping prices to your product variants in the Hong Kong warehouse. Otherwise, clients will not be able to purchase your product even though it is marked as "available for purchase" in the Merchant Panel. 

👉 Please refer to the guide for more information: How to Set Up Products for the Overseas Warehouse?

How to Ship Orders from Hong Kong Warehouse?

If an order was placed at your Hong Kong warehouse, in the Shipping Details of the order, you will see a “Warehouse” section showing that the order should be shipped from the Hong Kong warehouse.

How to Choose a Pickup Address for Hong Kong Warehouse?

If an order was placed at the Hong Kong warehouse, please select Hong Kong pickup address for the fulfillment. In this case, you cannot select a Mainland China pickup address or fulfill the order in the Mainland China. And vice versa.

What Are the Requirements to Enable the Overseas Warehouse Feature?

1. You have products stocked at the overseas warehouse;
2. You can guarantee fast delivery (within 30 days) from the overseas warehouse to the client;
3. You can provide the required documents.

⚠️ PLEASE NOTE: You will be able to add your overseas warehouse within one week after receiving the first Top Store. If you have recently received a Top store but don't have the feature yet, please be patient, the feature will be opened for you very soon. 

How to Create and Operate an Overseas Warehouse?

Once the feature is open for you, you will see the button Add Warehouse on the Warehouses page in the Merchant Panel.

1. Open the Warehouses page in your Joom account;
2. Click on the Add Warehouse button;

3. Fill out all the required information and select the destination countries for the products shipped from this warehouse;
4. Click on the Save button.

5. Provide Warehouse Agreement and Warehouse Sales Contract for the created warehouse. Please refer to the article What Documents are required for the Overseas Warehouse? to learn more details.
⚠️ PLEASE NOTE: You will not be able to ship products from the overseas warehouses without having your documents approved.

Once your warehouse documents have been approved and the warehouse status has changed to Enabled, you can start operating with it!

If you want to edit your warehouse information, open the warehouse page and click on the Edit Warehouse button. Don't forget to click on the Save button when you finish. You can disable or delete the warehouse when you don't need it any more.

Overseas Warehouse FAQ