For merchants in China:
Filling in the product attribute "product weight " is required.
For merchants in France, Japan, Russia, South Korea, and Turkey:
Filling in the product attribute "product weight" is optional.
Products that lack weight information cannot be made available for purchase. According to Joom's platform logistics rules, orders to be shipped to certain countries must be fulfilled via online shipping, and weight information is one of its required attributes. Merchants must therefore provide weight information for all product variants and do so in kilograms (kg).
A product's weight information in the customer order is specified at the moment of order placement. However, the weight information may be double-checked by Joom afterwards when merchant fulfills the order. How it works: if a product lacks weight information when the customer order is made, when the merchant fulfills this order, Joom will check if the weight is indicated in the product's public version (last approved product version). If so, Joom will automatically update the product weight in the order.
How to Specify Product Weight
- Via product page in the Joom account;
- Via CSV file;
- Via ERP system. Joom's documentation for this attribute is linked here: https://docs.merchant.joom.com/product/product-model.