A disabled product cannot be seen by the customers. If you want your product to be visible for the customers again, you can enable it. Please read the article How to Disable and Enable a Product? for more details.

How to Disable and Enable a Product via CSV File?

1. Go to the Products page in your Joom account;
2. Find the products you want to disable/enable. You can use product filters to do it quickly;
3. Click on the Export Products button to download the CSV file. Your file will be available on the Downloads page in the My Files section;

4. Open the downloaded file. If you don't know how to open a CSV file, please refer to the article What is a CSV File?:

 ⚠️ PLEASE NOTE: The Disable and Enable columns cannot both contain the word "yes" at the same time: a product can be either disabled or enabled. 

5. Edit and save the document as a CSV file;
6. Upload the file back to the platform using Create/Change via CSV feature in your Joom Merchant Panel Product page.

⚠️ PLEASE NOTE: To disable a certain product, you have to disable all product variations related with.

👉 You can also archieve/delete a product completely, so it cannot be enabled in the future. Please read the article Archive / Delete Products and refer to our ▶️Live Stream replay about Product Upload & Moderation for more details.