If you don't know what a CSV file is, how to open and save it, please refer to the article What is a CSV File.

Fulfilling orders via CSV file is available for the orders shipped both online and offline. Please refer to the article The Difference Between Online and Offline Shipping for more details. 

1. Open the Orders page in your Joom account;
2. Click on the Manage Orders button and choose Export Unfulfilled Orders. You can find the file on the Downloads page in the My Files section. Please refer to the article My Files for more information;

3. Open the file and indicate the Order ID of the orders you want to ship online;
4. Enter 1 in the column Ship Online for all the orders to be fulfilled online;
5. Enter the shipping provider. If needed, you can also identify the Pickup Address ID to request the package collection service, or the column Shipment Group can be filled, if you want to consolidate orders.

6. Save the CSV file and upload it to the Joom's system: go to the Orders page, click on the Manage Orders button and choose Upload CSV File of Fulfilled Orders.

1. Open the Orders page in your Joom account;
2. Click on the Manage Orders button and choose Export Unfulfilled Orders. You can find the file on the Downloads page in the My Files section. Please refer to the article My Files for more information;

3. Open the file and indicate the Order ID of the orders you want to ship offline;
4. Provide the tracking number and shipping provider for the orders;

5. Save the CSV file and upload it to the Joom's system: go to the Orders page, click on the Manage Orders button and choose Upload CSV File of Fulfilled Orders.