Merchant Performance Evaluation System is an integrated system used to evaluate merchant's performance.

Merchants with good performance have special privileges, while bad performers get penalties. 

Performance Metrics

The system evaluates merchant’s performance daily according to the following metrics:

• Cancellation Rate;
• 3-Day Shipping Rate;
• Quality Refund Rate;
• Orders Over $10 Cancellation Rate;
• Orders Over $10 Quality Refund Rate;
• Negative Feedback Rate.

The system will calculate metrics when there are at least 100 orders during an evaluation period. If there are less than 100 orders during the evaluation period, the metrics will get Unknown status. 

Performance Statuses 

The final merchant performance status will be determined by the worst calculated metric. 

All metrics will be calculated separately, each metric can have one of four statuses:  

You can see your Performance Status on the Performance page in your Joom account.

Click on the Show Details button to see:

1. Metric evaluation period;
2. Evaluated orders (downloaded file will be available in the My Files section);
3. Metric calculation formula;
4. Advice on improving the metric.