Merchant Performance Evaluation System is an integrated system used to evaluate merchant's performance.
Merchants with good performance have special privileges, while bad performers get penalties.
Good Performance Privileges
Bad Performance Penalties
The system evaluates merchant’s performance daily according to the following metrics:
- Cancellation Rate;
- 3-Day Shipping Rate;
- Quality Refund Rate;
- Orders Over $10 Cancellation Rate;
- Orders Over $10 Quality Refund Rate;
- Negative Feedback Rate.
The system will calculate metrics when there are at least 100 orders during an evaluation period. If there are less than 100 orders during the evaluation period, the metrics will get Unknown status.
The final merchant performance status will be determined by the worst calculated metric.
All metrics will be calculated separately, each metric can have one of four statuses:
"Poor Performance" status should be improved as soon as possible. An account with "Poor Performance" is at risk of being blocked.
An account with "Critical Performance" status is at high risk of being blocked.
You can see your Performance Status on the Performance page in your Joom account.
Click on the Show Details button to see:
- Metric evaluation period;
- Evaluated orders (downloaded file will be available in the My Files section);
- Metric calculation formula;
- Advice on improving the metric.