"Cancellation Rate" measures the ratio of number of orders cancelled by a merchant to number of all the approved orders during the evaluation period.
⚠️ PLEASE NOTE: "Orders" here refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 24th day and ending 10 days before the current date.
Cancellation Rate Statuses
There are four statuses for Cancellation Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following:
Advice on How to Improve the Metric
- Disable products with high Cancellation Rate;
- Make sure that the inventory of active products is up-to-date;
- Make sure that you are able to fulfill orders to all countries you enabled. You can set up the list of allowed countries via Blocked Countries feature.