"Cancellation Rate" measures the ratio of number of orders cancelled by a merchant to number of all the approved orders during the evaluation period. 

Metric Calculation

⚠️ PLEASE NOTE: "Orders" here refers to the number of the corresponding orders.  

Evaluation Period

The evaluation period covers two weeks: starting from the 24th day and ending 10 days before the current date.

Cancellation Rate Statuses

There are four statuses for Cancellation Rate: Perfect, Average, Poor and Critical. 

The limits for the metrics' statuses are the following:

Advice on How to Improve the Metric

• Disable products with high Cancellation Rate;
• Make sure that the inventory of active products is up-to-date;
• Make sure that you are able to fulfill orders to all countries you enabled. You can set up the list of allowed countries via Blocked Countries feature.