"Cancellation Rate" measures the ratio of number of orders cancelled by a merchant to number of all the approved orders during the evaluation period.
The system will calculate the metrics when there are at least 100 orders during an evaluation period. If there are less than 100 orders during an evaluation period, the metrics will get the Unknown status.
⚠️PLEASE NOTE: "Orders" here refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 24th day and ending 10 days before the current date.
Cancellation Rate Statuses
There are four statuses for Cancellation Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following:
Advice on How to Improve the Metric
- Disable products with high Cancellation Rate;
- Make sure that the inventory of active products is up-to-date;
- Make sure that you are able to fulfill orders to all countries you enabled. You can set up the list of allowed countries via Blocked Countries feature.