Cancellation Rate
"Cancellation Rate" measures the ratio of number of orders cancelled by a merchant to number of all the approved orders during the evaluation period.
Metric Calculation
⚠️ PLEASE NOTE: "Orders" here refers to the number of the corresponding orders.
Evaluation Period
The evaluation period covers two weeks: starting from the 24th day and ending 10 days before the current date.
Cancellation Rate Statuses
There are four statuses for Cancellation Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following:
Perfect |
Average | Poor | Critical |
0-1% |
1-2% | 2-8% | Above 8% |
Advice on How to Improve the Metric
- Disable products with high Cancellation Rate;
- Make sure that the inventory of active products is up-to-date;
- Make sure that you are able to fulfill orders to all countries you enabled. You can set up the list of allowed countries via Blocked Countries feature.
👉 For more detail about Cancellation Rate, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.
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