"Quick Fulfillment Rate" measures the ratio of the number of orders in the "Shipped" status within 3 days after the orders got approved to the number of all the approved orders during the evaluation period.
- Online shipping via Joom Logistics: orders arrived at Hecny warehouse and got the "Shipped" status within 3 days;
- Offline shipping: orders got the "Shipped" status within 3 days according to the tracking information.
⚠️ PLEASE NOTE: “Orders” in the formula refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 21st day and ending 7 days before the current date.
Quick Fulfillment Rate Statuses
There are four statuses for Quick Fulfillment Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following:
Advice on How to Improve the Metric
- Make sure that you have enough inventory for active products from the list;
- Make sure that you are able to fulfill the orders quickly.