"Delivery Refund Rate" measures the ratio of offline orders refunded due to delivery issues to all the offline orders during the evaluation period.
The system starts calculating the metric for the first time, when there are at least 100 orders during an evaluation period. If there are not enough orders, the metric will get the N/A (not available) status.
Once the metric has been calculated for the first time, it will be calculated continuously even if there are not enough orders in the next evaluation period.
The calculation includes orders shipped via offline and refunded due to the following reasons:
- Not Delivered;
- Empty Package;
The evaluation period covers two weeks: starting from the 104th day and ending 90 days before the current date.
Delivery Refund Rate Statuses
There are four statuses for Delivery Refund Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following:
Advice on How to Improve the Metric
Make sure only trusted shippers are used for offline shipping.