"Quality Refund Rate" measures the ratio of number of orders refunded due to quality reasons to number of all the orders approved during the evaluation period.
The system will calculate the metrics when there are at least 100 orders during an evaluation period. If there are less than 100 orders during an evaluation period, the metrics will get the Unknown status.
- Bad quality;
- Different from images;
- Empty package;
- Misleading information;
- Wrong color;
- Wrong product;
- Wrong size;
- Wrong quantity;
- Minor problems.
⚠️ PLEASE NOTE: This metric also includes partly refunded orders; "orders" in the formula refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 104th day and ending 90 days before the current date.
Quality Refund Rate Statuses
There are four statuses for Quality Refund Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following: