"Quality Refund Rate" measures the ratio of number of orders refunded due to quality reasons to number of all the orders approved during the evaluation period.
- Bad quality;
- Different from images;
- Empty package;
- Misleading information;
- Wrong color;
- Wrong product;
- Wrong size;
- Wrong quantity;
- Minor problems.
⚠️ PLEASE NOTE: This metric also includes partly refunded orders; "orders" in the formula refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 104th day and ending 90 days before the current date.
Quality Refund Rate Statuses
There are four statuses for Quality Refund Rate: Perfect, Average, Poor and Critical.
The limits for the metrics' statuses are the following: