Merchant Panel is an integrated management system. Within this system, you can operate and manage your account.
Merchant Panel is composed by the following sections:
This section shows the metrics which evaluate merchant's performance on the platform.
The Analytic section is a page in your Joom account with the collected data evaluating how many orders you get and how well your products are being sold.
In the Stores section you can open a new store, enable and disable your previously created stores, check orders and product information in any specific store etc.
In the Orders section you can edit, fulfill and filter the orders.
The Marketing section is designed to help you promote your products. You can participate in Joom Ads, Promotions and Influencer Program to increase the product impressions, opens and thus boost your sales and increase your GMV.
In the Warehouses section you can add and edit the warehouse information, shipping destinations and settings for logistics.
In the Settings section you can set contact information, return address, payment information, allowed countries & regions etc.
Please make sure that the contact information, return address and your payment information is correct and up-to-date. Wrong information may cause communicational barrier, make it impossible for you to receive products returned by clients or receive your payment.
In the Billing section you can see all the financial information: the Expected Invoices, Invoices, Logistics Invoices and Joom Ads Invoices.
On the Expected Invoices page, the topmost bill shows the payment you will receive during the closest payment period. Please don't be surprised if you see Expected Invoices for the past couple of months. Joom staff clear this information on a regular bases. In addition, expected invoice is not the final approved version, it will constantly change.
In the News section you can read the latest news and notifications about the Joom platform.
Beside sections mentioned above, merchant can read basic platform rules in the Merchant Panel. If merchants has an ERP system and a large amount of information which is not suitable for operating manually, merchant can connect the ERP system with our Joom API. If merchant has doubts about platform rules and system operation, he can refer to the Help Center to find more information. You can access the Help Center by clicking the Help Center tab.