To guarantee the financial security and protect fair competition in our marketplace, only merchants who passed the Account Verification will be able to use the Joom platform. Besides, one registered company may open only one account in Joom. If Joom find out that a company holds several Joom accounts, Joom will disable those accounts. In case you offer completely different products that cannot be put together, you are able to open multiple stores for different products within one Joom account.
About intellectual property rights protection
Joom offers the intellectual property right protection. Copyright infringement is strictly forbidden on Joom, merchants who violate intellectual property rights will be punished accordingly. If you believe someone is infringing your intellectual property rights, please report it to us at email@example.com. Joom will handle your complains in 10 working days and will apply the appropriate penalties to infringers. To learn more details, please refer to the article How to report the infringement of intellectual property rights.
If you are intellectual right owner or authorised user, please verify your IP rights on Joom. If you are not sure about your IP right authorisation type, please read the article IP Owner, Distributor or Reseller: Who Am I?
Joom has certain requirements for products uploaded by merchants. Products uploaded and edited will have to pass the product moderation process. Products that do not meet the requirements will be rejected by Joom.
Besides, products such as alcohol, animal, weapon, precious metals and gems are products prohibited on Joom; the platform has restrictions for certain products, such as laser products, medicine, products for illegal use etc. For more details please check Restricted Products on Joom.
Merchant should fullfill orders in shortest period possible according to order fulfillment requirements. Orders that weren't fulfilled on time will be canceled and refunded automatically.
Please note that, the fulfillment period for orders priced lower than 15 dollars is 5 days, the fulfillment period for orders priced more than 15 dollars is 7 days.
Merchant should choose delivery class and delivery channel based on the order price and order destination. For Joom Logistics orders, merchant must fulfill with Joom Logistics. For other orders, merchant should choose from Joom accepted shipping providers for product delivery. If merchant wants to add a shipping provider into the accepted shipping provider list, he can contact merchant support firstname.lastname@example.org .
Besides, merchant should meet the order tracking requirements when shipping an order.
Joom will only cooperates with companies. Merchant should provide company Payoneer account to receive payment from Joom. For more information, please read the article Invoices and Payment. The payment period is decided by merchant performance. The shortest payment period is two weeks.
Joom will accept refund requests with the following reasons: non-delivery, incomplete package, product description mismatch and problems with quality. When client made a refund request, platform support team will intervene to analyse of the case and make the decision. In certain cases, merchant can appeal against the decision with evidence. For more details please read the article Refund Policy.
About platform rule violation
Joom operates under the principle of fair competition. Merchant should not take part in malicious behaviour such as price fraud, IP rights violation, brushing, sale of prohibited products. Merchant who violates rules will be punished accordingly. For more details please read the article Platform Rule Violation and Penalty.