Joom's Help Center is a collection of webpages with a lot of information. This information is important for merchant's daily operation on the platform, such as: platform policy, logistics channels etc. If you have doubts related with working on Joom, please do not hesitate to visit the Help Center and find answers for your doubts here. 

Joom Help Center is composed of several sections with different themes. 

The Quick Start section is specifically designed for beginner users of the Joom system. In this section, you will be able to find basic introduction to the merchant panel sections. You will be able to find basics about the Help Center as well. 

In the Tutorial Videos section, you will be able to find tutorial videos focused on specific topics. Those videos are made based on merchants' requests. You can find answers for some of the most popular questions in a hands-on approachable way.  

In the Platform Rules section, you will be able to find information about Platform Rules, policy about Trademark Protection and Restricted Products on Joom. Joom cares about customer experience and tries its best to create an environment for fair competition. Merchants who violate platform rules and use unfair methods to gain profits will be punished accordingly.  

In the Account section, you will be able to find information related to your Account & Store, Merchant Performance & Rating, Payment Rules & Take Rate.

Please be aware that each registered company is allowed to open one account in Joom only. Duplicated account will be blocked once it has been found. 

In the Products section, you will be able to find information about Product Management, Features Related to Products, Product Moderation, Product requirements, Category Product Requirements, and CSV Files for Products. 

In the Orders section, you will be able to find information about Order Management, Order Fulfillment, Order Shipment, and CSV File for Orders. 

In the Logistics section, you will be able to find information about Logistics Rules, Online Shipping, and Joom Logistics. Joom Logistics opens more channels and covers more countries as the time goes by. Joom highly recommends merchants to use Joom Logistics to ensure better consumer experiences, and increase customer loyalty. 

In the Promotions section, you will be able to find information about Promotion and Product Ranking, Promotional Activities and Joom Ads. Joom constantly updates its promotional features, and with which to support merchants achieve more sales and more profits. 

👉 For more detail about Joom Merchant operation, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.