About account and store

Each company is allowed to have only one account on Joom. It is allowed to open several stores within a single account. 

A new account can have up to 1 store by default. Each store can have up to 500 products (both enabled and disabled products). In case a merchant wants to open more than 10 stores, he can contact merchant support at merchant@joom.com to send the request. 

Please refer to the article What is a Store? to learn more details.

Merchant can open a new store in the Merchant Panel. For more details, please refer to the article How to Open a New Store?. 

Merchant can disable/enable a store with one click in the Merchant Panel. Once the store is disabled, all products in the store will be disabled in few minutes. In case of re-enabling the store, the product's status would be the same as before the disabling. 

Store specialization is a tool to make products inside a store consistent. Products consistency within a store can help to improve the sales. Besides, specialized store can became the Top Store, and then get all the Joom promotional benefits. For more details, please refer to the article Store Specialization. 

Store performance evaluation

Joom uses Store Performance System to evaluate merchant's store performance. Store performance will be shown on the Merchant Panel store page. 

The store status is the same as the worse store performance metric. For instance, 3 out of 4 store performance metrics statuses are Perfect, 1 out of 4 store performance metrics status is Poor, the store status will be Poor.  

Store performance evaluation metrics:

• Cancellation Rate
• Quick Fulfillment Rate
• Quality Refund Rate
• Orders Over $10 Cancellation Rate
• Orders Over $10 Quality Refund Rate

👉 For more detail about Joom Merchant account operation, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.