About account and store
Each company is allowed to have only one account on Joom. It is allowed to open several stores within a single account.
| Quantity for stores and products |
A new account can have up to 25 stores by default. Each store can have up to 10000 products (both enabled and disabled products). In case a merchant wants to open more than 25 stores, he can contact merchant support at merchant@joom.com to send the request.
| Open new store, enable and disable a store |
Merchant can open new store on the merchant panel. For more details, please refer to How to Open New Store.
Merchant can disable/enable a store with one click on the merchant panel. Once the store is disabled, all products in the store will be disabled in few minutes. In case of re-enabling the store, the products status would be the same as before the disabling. For more details, please read the section of Disable/Enable a store in What is a Store.
| Store specialization |
Store specialization is a tool to make products inside a store consistent. Store products consistency can help to improve the sales. Besides, specialized store can became the Top Store, and then get all the Joom promotional benefits. For more details, please refer to the Store Specialization.
Account and store performance evaluation
Joom uses Merchant Performance System to evaluate merchant's account and store performance. Account performance will be shown on merchant panel - Merchant Performance section. Store performance will be shown on the merchant panel store page.
The account status is the same as the worse merchant performance metric. For instance, 3 out of 4 merchant performance metrics statuses are "Perfect", 1 out of 4 merchant performance metrics status is "Bad", the account status will be "Bad". The store status is the same as the worse store performance metric.
Joom encourages merchants to improve their performance status. Merchants with good performance will get more impression, priority in product moderation and access permanent promotions.
| Account performance evaluation metrics | Store performance evaluation metrics |
| Order Cancellation Rate | Order Cancellation Rate |
| 3-Days Shipping Rate | 3-Days Shipping Rate |
| Delivery Refund Rate | Negative Feedback Rate |
| Quality Refund Rate | Quality Refund Rate |
About commission, billing and payment
| Commission rate and calculation |
There are two main commission rates on Joom: 5% and 15%. For Joom Logistics orders, the commission calculation formula is: Commission = Product Price x Commission Rate. For offline orders, the commission calculation formula is: Commission = (Product Price + Delivery Fee) x Commission Rate. For more details, please refer to Take-rate of the Platform.
| Billing |
Merchant can check payment details on the "Billing" page on the merchant panel. The Billing section is mainly divided into four modules:
| Expected Invoices | Invoices | Logistics Invoices | Joom Ads Invoices |
Since the orders to the United States are accounted separately, the Purchasing party in the invoice may appear as SIA JOOM or JOOM USA Inc. Joom USA invoice includes orders to the United States, and SIA JOOM invoice includes orders to all other countries. For more details, please watch the video Joom Billing.
| Payment |
Merchants in China, Japan, and South Korea use Payoneer as the default payment method. Because Joom works only with companies, merchants must ensure to indicate the company account specified in the legal documents accepted during registration, whenever merchants provide payment information, including when linking a Payoneer account to the Joom platform.
Personal Payoneer will not be accepted.
There is no handling fee for the Payoneer payment, but the transfer can only be made if the merchant‘s account has more than $200. To change the receiving company payment information, merchants will have to provide the required documents for the new company.