About account and store

Each company is allowed to have only one account on Joom. It is allowed to open several stores within a single account. 

A new account can have up to 5 stores by default. Each store can have up to 10000 products (both enabled and disabled products). In case a merchant wants to open more than 10 stores, he can contact merchant support at merchant@joom.com to send the request. 

Please refer to the article What is a Store? to learn more details.

Merchant can open new store in the Merchant Panel. For more details, please refer to the article How to Open a New Store?. 

Merchant can disable/enable a store with one click in the Merchant Panel. Once the store is disabled, all products in the store will be disabled in few minutes. In case of re-enabling the store, the products status would be the same as before the disabling. 

Store specialization is a tool to make products inside a store consistent. Store products consistency can help to improve the sales. Besides, specialized store can became the Top Store, and then get all the Joom promotional benefits. For more details, please refer to the article Store Specialization. 

Account and store performance evaluation

Joom uses Merchant Performance System to evaluate merchant's account and store performance. Account performance will be shown in Merchant Panel - the Performance section. Store performance will be shown on the Merchant Panel store page. 

The account status is the same as the worse merchant performance metric. For instance, 3 out of 4 merchant performance metrics statuses are Perfect, 1 out of 4 merchant performance metrics status is Poor, the account status will be Poor. The store status is the same as the worse store performance metric. 

Joom encourages merchants to improve their performance status. Merchants with good performance will get more impression, priority in product moderation and access permanent promotions.