About product requirements
Merchants are not allowed to sell prohibited products on Joom. To sell restricted products, merchants must meet certain requirements. To learn more details, please refer to the articles Products Prohibited on Joom and Products Restricted on Joom.
Besides, Joom has a wide range of certain requirements for products. Please refer to the section Product Requirements to learn more details. Your products must meet the requirements before being uploaded on the platform.
About category product requirements
The platform has different requirements for different product categories. For example, cosmetics and clothing products must indicate product ingredients or materials, electronic products must have required certificates. To learn more details, please refer to the section Category Product Requirements.
About product management
Product attributes can be divided into product basic attributes information and product variant’s information. Product basic information includes but not limited to parent SKU, product name, description etc. Product variant information includes but not limited to variant SKU, shipping price, customs clearance price. Some of the attributes are required, some of the attributes are optional. To learn more details, please refer to the article Product Attributes.
|Add, edit and delete product|
If the product meets Joom platform’s requirements, merchant can start uploading it. If an uploaded product indicates wrong or not accurate information, merchant can edit and change it. There are three ways to add, edit and delete product: via merchant panel, via CSV file, via ER system.
To learn more details, please refer to the section Product Management.
If you have multiple stores, and each store has different specialization, you can use CSV file to transfer products between stores. Transferring products won’t affect your performance. The product will be moved with all the original reviews and ratings. To learn more details, please refer to the article Transfer Products.
|Enable and disable a product|
You can use Merchant Panel, CSV file and ERP system to enable and disable products. In order to provide an easier way for merchants to manage their products, Joom released the feature: enable and disable a product with one click. To learn more details, please refer to the article How to Disable and Enable a Product?.
|Product performance evaluation|
You can check the Cancellation Rate, Negative Feedback Rate and the Quality Refund Rate of a product on the Products page in your Joom account.
About product moderation
Joom will check the information such as the title, image, description, variants etc. of the product uploaded by a merchant. Products that do not meet platform requirements will get rejected.
Moderation process on Joom has three stages. The three stages go one after another. A product will be available to Joom customers only, if it got through the whole process.
|Stage 1||Stage 2||
If you updated information such as product image, name, description and size, subsequent moderation will be triggered. After a product for sale enters additional moderation, the old version of the product will continue to be sold at the Joom front desk. However, if the last edited version of the product maintains Rejected status for more than a month, the old version of the product will be removed from the listing. To learn more details, please refer to the article Product Moderation.
|Why can a product be rejected?|
Joom doesn't allow duplicated and counterfeit products, products containing abusive content are also prohibited. The product moderation status will be shown on the product page. If a product is rejected, corresponding information will be displayed. On the page of every rejected product, you can read the diagnostics.
If a product has problems or cannot be published, you can check the related diagnostics on the product page in your Joom account. Product diagnostics have been divided into three main categories, and each category is represented by different colors:
Critical problems are marked with the red color. A product with red colored diagnostics will be disabled. Such product can be re-published only if you solved the problem.
Potential problems are marked with the yellow color. A product with yellow diagnostics will not be disabled by the system immediately, but you should correct the problem in time.
The product is awaiting to be processed by Joom. After Joom finishes the product moderation, if no problems needs to be corrected, the product will be on the listing.
To learn more details, please refer to the article Product Diagnostics.
About CSV file
A CSV file is a simple file format used to store tabular data. CSV file is widely applied on Joom. Please refer to the article What is a CSV File? to learn more details.