Offline Shipping

Does an order have to meet certain requirements?

NO

YES
An order must meet the online shipping requirements. All the parcels that doesn’t meet the online shipping requirements should be shipped offline

Can you choose the shipping provider?

YES
Please refer to the list of accepted shipping providers on Joom for details

If you work with Joom using ERP system, in order to get the list of acceptable shipping providers please refer to https://merchant.joom.com/docs/api/v3/operations/shippers.

If you don't work with Joom using ERP system, you can check the available shipping providers while fulfilling your order in the Merchant Panel (open the order's page in the Merchant Panel → select your order → click on the Ship Offline button → choose the shipping providers accepted by Joom).

Do you need to contact the shipping company on your own?

YES

Do you need to provide the tracking number on your own?

YES

Can you request the pick-up service?

NO

Can you choose the shipping class (NRM, SRM, RM)?

YES

Can you block the countries you don't want or cannot ship orders to?

YES

Are you involved in the process of charging shipping payment from a client?

YES

Joom doesn't interfere in the payment process between you and a client.

NO

Joom is responsible for charging payment from a client directly. 

Common:

1. An order can be fulfilled via Merchant Panel, CSV File or Joom API;

2. An order must be fulfilled within 8 calendar days.