Moderation divided into three steps: auto-moderation, manual moderation, and categorisation. Only the products which have passed all three (3) steps of moderation will be available for purchase by customers.
Auto-moderation (machine moderation) is used mainly to ensure the product image can be downloaded, the image size is satisfactory, the format of the product title, description, etc. complies with platform requirements, and the product doesn't lack basic attributes.
Manual moderation is used to check whether the product information meets platform requirements, such as whether the product picture, title, description, etc. are in violation of platform prohibitions, and whether the product variant price difference is reasonable.
Categorisation is the last step after the main moderation processes completed. It used only manually by Joom, which means merchants cannot select product categories by themselves.
What If a Product Was Rejected During Moderation?
Product can be rejected during the moderation process. In this case, merchant needs to make some changes according to the issues provided by diagnostics.
Resolving Issues Deadline
21 days since the rejection date is the period to solve the moderation issues. If the deadline is missed, the active version of product will be stopped for purchase.
Editing product's basic information and uploading new images triggers subsequent moderation:
- Main image URL (
- Extra image URLs (
- Name (
- Description (
- Size (
- Color (
If the product is currently on sale, the active non-updated version of product won't be removed and will be sold on Joom until the end of subsequent moderation.
All other attributes (such as price, weight, etc.) doesn't trigger subsequent moderation.
Products with the following rejection reasons will be disabled permanently and won't be able to enter subsequent moderation:
- Product is prohibited for sale on Joom;
- Product violates Ip rights or copyrights;
- Product is disabled due to low rating;
- Product is duplicated.