Joom platform evaluates how well a store performs every day and determines its performance status. Stores with good performance have special privileges, while bad performers get penalties and receive fewer impressions. 

A store can have one of the following statuses:

Always aim to Perfect performance status.

Average, Poor and Critical statuses must be improved as soon as possible. 

If a store repeatedly gets a Critical status, it might be blocked or its product limits can be cut. If a merchant's stores regularly get a Critical status, the merchant account might be blocked or their limits can be cut.

If there are not enough orders to determine your store performance, your performance status will be Unknown.

Please note, platform penalties such as strike can also influence your store performance status and make it Poor.

Performance metrics and calculation

Performance metrics evaluate your performance based on the orders you completed in the specific period in the past. The metrics are as follows:

• Cancellation Rate;
• Quick Fulfillment Rate;
• Quality Refund Rate;
• Order Over $10 Cancellation Rate; 
• Order Over $10 Quality Refund Rate;
• Negative Feedback Rate.

We are considering your metrics based on a probability formula. The formula estimates the probability of you getting specific metrics based on the exact number of orders you already have during the metric evaluation period. The formula evaluates whether your metric status will change after several orders, with a probability of 95%. That's why sometimes a metric's status differs from the actual calculated result.

How to check the store performance status?

1. Go to the Stores page in your Joom account;
2. You can see store performance in the corresponding column (you can also use store filters to find the specific store);

3. If you want to see more details, select one of your stores and open the store page.

For more details, please refer to our ▶️Live Stream replay about Joom New Merchant account Operation Guide and ▶️Live Stream replay about Invoices and Payout.