Joom platform evaluates how well your product performs every day the same way it evaluates merchant's performance. 

Performance Metrics

The system evaluates product's performance daily according to the following metrics:

• Cancellation Rate;
• Quality Refund Rate.

The system will calculate the metrics when there are at least 100 orders of the product during an evaluation period. If there are less than 100 orders during an evaluation period, the metrics will get the Unknown status. 

Performance Statuses 

All metrics will be calculated separately, each metric can have one of four statuses:  Perfect, Average, Poor and Critical. The final product performance status will be determined by the worst calculated metric. 

⚠️ PLEASE NOTE: A product with the Poor status is at risk of being blocked. Poor status must be improved as soon as possible. A product with the Critical status will be blocked by Joom.

How to Check the Product Performance Status?

1. Go to the Products page in your Joom account;
2.  Find the metrics in the list. If you cannot find them, click on the last button in the metrics list () and choose specific metrics in the drop-down list.

You can also sort the products by one or several metrics using the product filters.