How to Request Pick-Up Service?

Hecny is the official shipping partner of Joom Logistics, it is responsible for providing pick-up service for Joom Logistics orders. Its pick-up service is free of charge for merchants and covers almost all China. You do not need to sign an agreement with Hecny or open an account prior to use its service. However, you will need to contact Hecny privately to confirm the details, such as parcel pick-up time and location.

Merchants located in these regions can contact Hecny to request the pick-up service. Hecny provides pick-up service every day, the minimum parcel amount for the service request is 1.

Merchants located in other regions can use SF Express to deliver parcels to Hecny's warehouses. If it's your first time using SF Express, you can contact Hecny for setting the delivery address.

Please note: If you send your parcel to Hecny before reaching an agreement with them, Hecny might refuse to take your parcel. 

Before contacting Hecny, please prepare the following information:

1. Your company name in Chinese and in English;
2. Your warehouse address in Chinese and in English;
3. Name and phone number of the contact person. 

How to Request Pick-Up Service

Step 1: Request online shipping and prepare the parcel. You can make the request via Merchant Panel, CSV file and ERP system. To learn more details, please refer to the paragraph: How to use online shipping of the article What is "Online Shipping"?

Step 2: Contact the logistic provider who is responsible for parcel pick-up, and agree on the pick-up time and address. 

Step 3: Hand over your parcel(s) to the courier, when they arrive at the location you agreed on. 

You can ship Joom Logistics orders from Hong Kong as well. To do that, you should firstly create a Hong Kong warehouse in the Merchant Panel. For the orders placed at the Hong Kong warehouse, please select Hong Kong pickup address for the fulfillment. In this case, you cannot select a Mainland China pickup address or fulfill the order in the Mainland China. And vice versa.

⚠️ PLEASE NOTE: Before requesting pick-up service, please first provide pickup address.

How to Provide Pickup Address?

1. Go to the Pickup Addresses page in your Joom account;
2. Click on the Add Address button;

3. Provide the necessary information;
4. Click on the Save button.

The address will appear on the Pickup Addresses page in your Joom account. To review the details, select the address from the list. If you want to edit the information or delete the pickup address, click on the Edit Address or Delete button on the address's page.

How to Use the Pickup Address?

When you fulfill an order online and choose Joom Logistics as the shipping carrier, you can select previously added pickup address to request pick-up service. 

👉 For more detail about Joom Logistics, please refer to our ▶️Live Stream replay about Joom Logistics.