"Orders Over $10 Cancellation Rate" measures the ratio of number of orders over $10 cancelled by a merchant to number of all the approved orders over $10 during the evaluation period.
⚠️ Please note:
Orders Over $10 refers the original amount of an order exceeds $10. In case of offline shipping, the original amount of an order = (Price (per Item) + Merchant Shipping Price) × Quantity of Items, in case of online shipping, the original amount of an order = Price (per Item) × Quantity of Items.
⚠️PLEASE NOTE: “Orders over $10” in the formula refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 24th day and ending 10 days before the current date.
Orders Over $10 Cancellation Rate Statuses
There are four statuses for Orders Over $10 Cancellation Rate: Perfect, Average, Poor and Critical.
The limits for the metric's statuses are the following:
Advice on How to Improve the Metric
- Disable products with high Cancellation Rate;
- Make sure that the inventory of active products is up-to-date;
- Make sure that you are able to fulfill orders to all countries you enabled. You can set up the list of allowed countries via Blocked Countries feature.
👉 For more detail about Joom Merchant account operation, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.