"Orders Over $10 Cancellation Rate" measures the ratio of number of orders over $10 cancelled by a merchant to number of all the approved orders over $10 during the evaluation period.

⚠️ Please note: 
Orders Over $10 refers the original amount of an order exceeds $10. In case of offline shipping, the original amount of an order = (Price (per Item) + Merchant Shipping Price) × Quantity of Items, in case of online shipping, the original amount of an order = Price (per Item) × Quantity of Items.

Metric Calculation

⚠️PLEASE NOTE: “Orders over $10” in the formula refers to the number of the corresponding orders.  

Evaluation Period

The evaluation period covers two weeks: starting from the 24th day and ending 10 days before the current date.

Orders Over $10 Cancellation Rate Statuses

There are four statuses for Orders Over $10 Cancellation Rate: Perfect, Average, Poor and Critical. 

The limits for the metric's statuses are the following:

Advice on How to Improve the Metric

• Disable products with high Cancellation Rate;
• Make sure that the inventory of active products is up-to-date;
• Make sure that you are able to fulfill orders to all countries you enabled. You can set up the list of allowed countries via Blocked Countries feature.

👉 For more detail about Joom Merchant account operation, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.