Orders Over $10 Quality Refund Rate

"Orders Over $10 Quality Refund Rate"  measures the ratio of the number of orders over $10 refunded due to quality reasons to the nubmer of all approved orders over $10 during the evaluation period. 

⚠️ Please note: 
Orders Over $10 refers the original amount of an order exceeds $10. In case of offline shipping, the original amount of an order = (Price (per Item) + Merchant Shipping Price) × Quantity of Items, in case of online shipping, the original amount of an order = Price (per Item) × Quantity of Items.

Metric Calculation 

The system will calculate the metrics when there are at least 100 orders during an evaluation period. If there are less than 100 orders during an evaluation period, the metrics will get the Unknown status. 

Calculation includes the orders shipped both offline and online and refunded due to the following reasons: 

• Bad quality;
• Counterfeit;
• Different from images;
• Empty package;
• Misleading information;
• Wrong color;
• Wrong product;
• Wrong size;
• Wrong quantity;
• Minor problems.

⚠️ PLEASE NOTE: This metric also includes partly refunded orders; “orders over $10” in the formula refers to the number of the corresponding orders.  

Evaluation Period 

The evaluation period covers two weeks: starting from the 104th day and ending 90 days before the current date.

Orders Over $10 Quality Refund Rate Statuses

There are four statuses for Orders Over $10 Quality Refund Rate: Perfect, Average, Poor and Critical. 

The limits for the metric's statuses are the following:

Advice on How to Improve the Metric

• Review refunded orders and disable or improve poor quality products;
• Review ratings and disable or improve low-rated products;
• Check that the descriptions are complete and correct;
• Check that size charts are correct;
• Make sure that the product images match with the real product.