"Orders Over $10 Quality Refund Rate" measures the ratio of the number of orders over $10 refunded due to quality reasons to the nubmer of all approved orders over $10 during the evaluation period.
⚠️ Please note:
Orders Over $10 refers the original amount of an order exceeds $10. In case of offline shipping, the original amount of an order = (Price (per Item) + Merchant Shipping Price) × Quantity of Items, in case of online shipping, the original amount of an order = Price (per Item) × Quantity of Items.
- Bad quality;
- Different from images;
- Empty package;
- Misleading information;
- Wrong color;
- Wrong product;
- Wrong size;
- Wrong quantity;
- Minor problems.
⚠️ PLEASE NOTE: This metric also includes partly refunded orders; “orders over $10” in the formula refers to the number of the corresponding orders.
The evaluation period covers two weeks: starting from the 104th day and ending 90 days before the current date.
Orders Over $10 Quality Refund Rate Statuses
There are four statuses for Orders Over $10 Quality Refund Rate: Perfect, Average, Poor and Critical.
The limits for the metric's statuses are the following:
Advice on How to Improve the Metric
- Review refunded orders and disable or improve poor quality products;
- Review ratings and disable or improve low-rated products;
- Check that the descriptions are complete and correct;
- Check that size charts are correct;
- Make sure that the product images match with the real product.
👉 For more detail about Joom Merchant account operation, please refer to our ▶️Live Stream replay about Joom New Merchant Operation Guide.