What Is the Difference between a Payment and an Invoice?

• Joom Payment - is the money transfer to the merchant from Joom.
• Joom Invoice - is a document (downloaded in XLSX format) representing a detailed info for some specific type of Merchant Operation for every order. 

- Each payment consists of different separate invoices (Refunds, Shipped orders, Invoices for Joom Logistics or Joom Ads. etc).  

- Different types of invoices are generated every 1st and 15th day of every month in case those operations happened within these 2 weeks.

- All the due paid invoices get included into the next payment, which will be paid off every 1st and 15th day of every month only if the minimum payment amount is more than 20 dollars for all the included invoices.

- In case you've had a payment delay, invoices would be included into the next payment after we've calculated the payment delay. On the payment day we would subtract the number of days of your payment delay and will get the payment delay date range. Then we’ll pay you out all the invoices, with the invoice period before this date range.

How Can you Check your Payments/Invoices?  

1. Go to the Payments page in your Joom account;
2. Check the list of all the Payments;
3. Here you can check the Payment date, amount paid and most importantly - you can open every payment card to see the invoices list to download each of them;
4. In the payment card you'll see all the invoices grouped according to the invoice type and you can download each of them as an XLSX file.

⚠️ PLEASE NOTE: There can be several invoices of the same type in one payment card if they all have different invoice period. 

How to Navigate through the Separate Invoices?

All the invoices that get gathered into payments and those, that just got created (not linked to any payment yet) can be found on the Invoices page.

Pay attention to the invoice statuses: 

Types of Invoices and their Abbreviations:

Invoice Type = invoice for a certain merchant operation 
All the invoice types have their own Abbreviations, that would be displayed in your XLSX files. 

Invoices FAQ

How can I check the actual date of the payment?

Please refer to the Payment Date in the corresponding Payment.

Why is there no payment date for the created Payment?

It may take some time from the creation of the payment to the actual pay out. The payment status changes when the money was actually paid with a slight delay, only then you will see the payment date.

Usually, the payment delay is no more than 1 business day.

Why is the Payment still in the Created status for several days/weeks?

There might be several reasons:

• You have not provided the payment information correctly, so we cannot transfer the money to your account; 
• The linked Payoneer account is invalid; 
• The payments to your account have been frozen due to TRO;
• Other.

In any case, please contact the support team to clarify the details. 

Why is the generated invoice not added to any Payments (there is no Payment number)?

The invoice is added to the Payment only when it is ready to be paid out.

If you cannot see it in any payments, there might be two reasons for that:

1. Payment delay. Please check the invoice period and add your payment delay to the last day of the period and you will get a possible payment date.
2. The sum of all invoices included in the payment is below the minimum payment amount, there is simply nothing to pay out. Pleas wait till other invoices appear. 

What is the Expected Invoices page for, if there are unpaid invoices?

Invoices are not generated every day, but every 1st and 15th day of the month. Regardless of the merchant's payment delay, all operations from the 1st to 15th day of the current month and from the 15th to 1st day of the next month are accumulated on the Expected Invoices page. That is, the amounts you see are only for one 15-day cycle.

What invoices might get included in to the next Payments?

Check the “When can I expect the next Payment?” block at the Payments page.

Both expected and unpaid invoices might be included into the Payment depending on your Payment delay. So you need to sum up both expected and unpaid invoices to get the final sum of the potential Payment. Please note that the sum of the Payment is not final till the payment day, as more orders, refunds or other operations might happen till then.

What does Joom SIA and Joom USA mean? 

Since the orders to the United States are accounted separately, there are two types of invoices: Joom SIA and Joom USA. All orders to the United States are included in JOOM USA invoices, all the orders to other destinations except for the United States are included in SIA JOOM invoices. The Purchasing party for both invoices are the same: Joom SIA. 

There are two types of Payments as well: Joom SIA Payment and Joom USA Payment. If you ship your products to the USA, you will see the Joom USA Payment on the Payments page of your account. Both payments are calculated and paid out separately.

Case study: specific cases with examples and infographics

Input data:

Online Shipping (JL)

1. Online order with JL
2. Online order with JL and the order is refunded due to non-delivery
3. Online order with JL and the order is refunded due to the product poor quality
4. Online order paid by the merchant
5. Online order paid by the merchant and the order is refunded due to non-delivery
6. Online order paid by the merchant and the order is refunded due to the product poor quality

Offline Shipping 

1. Offline order
2. Offline order and the order is refunded due to non-delivery
3. Offline order and the order is refunded due to the product poor quality
4. Offline order with JL cost calculated
5. Offline order with JL cost calculated and the order is refunded due to non-delivery
6. Offline order with JL cost calculated and the order is refunded due to the product poor quality

1) Online order with JL

• Client paid Joom $7 + $3 for the product
• We paid the merchant $7*(1-Take Rate) with the R invoice 
• We paid the merchant $3 with the RJL invoice and charged him those $3 with the JLO invoice

2) Online order with JL and the order is refunded due to non-delivery

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice
• We charged the merchant $3 with the RJLCM invoice and JL compensated him $3 with the JLOCM invoice

3) Online order with JL and the order is refunded due to the product poor quality

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate)+ $3 with the RCM invoice

4) Online order paid by the merchant

• Client paid Joom $7 + $4 for the product
• We paid the merchant $11*(1-Take Rate) with the R invoice 
• The merchant decided to ship online, Joom Logistics charged him $3 with the JLD invoice

5) Online order paid by the merchant and the order is refunded due to non-delivery

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice

6) Online order paid by the merchant and the order is refunded due to the product poor quality

The customer placed the order as in the example Online order paid by merchant, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

7) Offline order

• Client paid Joom $7 + $4 for the product
• We paid the merchant $11*(1-Take Rate) with the R invoice 

8) Offline order and the order is refunded due to non-delivery

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

9) Offline order and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

10) Offline order with JL cost calculated

• Client paid Joom $7 + $3 for the product
• The merchant shipped the order offline, we paid the merchant $7*(1-Take Rate) + $3 with the R invoice

11) Offline order with JL cost calculated and the order is refunded due to non-delivery

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

12) Offline order with JL cost calculated and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order with JL cost calculated, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

👉 For more detail about Joom Invoices, please refer to our ▶️Live Stream replay about Invoices and Payment.