What Is the Difference between a Payout and an Invoice?

• Joom Payout - is the money transfer to the merchant from Joom.
• Joom Invoice - is a document (downloaded in XLSX format) representing a detailed info for some specific type of Merchant Operation for every order. 

- Each payout consists of different separate invoices (Refunds, Shipped orders, Invoices for Joom Logistics or Joom Ads, etc.).  

- Different types of invoices are generated at the beginning (1st day) and in the middle (15-16th day) of every month, in case those operations happened within these 2 weeks.

- All the due paid invoices get included into the next payout, which will be paid off only if the minimum payout amount exceeds $20 for all the included invoices. Also, merchants can set a minimum payout amount.

- Joom transfers payouts to merchants twice a month: at the beginning of the month (around 1-5th day) and at the middle of the month (around 15-20th day).

- In case you've had a payout delay, invoices would be included into the next payout after we've calculated the payout delay. On the payout day, we would subtract the number of days of your payout delay and will get the payout delay date range. Then we’ll pay you out all the invoices, with the invoice period before this date range.

For more information on the payout process, please refer to the article: When and How Much Money Will I Receive from Joom?

How to Check your Payouts/Invoices?  

1. Go to the Payouts page in the Merchant Panel;
2. Check the list of all the Payouts;
3. Here you can check the Payout date, amount paid and most importantly - you can open every payout card to see the invoices list to download each of them;
4. In the payout card, you'll see all the invoices grouped according to the invoice type, and you can download each of them as an XLSX file.

⚠️ PLEASE NOTE: There can be several invoices of the same type on one payout card if they all have different invoice period. 

How to Navigate through the Separate Invoices?

All the invoices that get gathered into payouts and those, that just got created (not linked to any payout yet) can be found on the Invoices page.

Pay attention to the invoice statuses: 

Types of Invoices and their Abbreviations:

Invoice Type = invoice for a certain merchant operation 
All the invoice types have their own Abbreviations, that would be displayed in your XLSX files. 

Invoices FAQ

How can I check the actual date of the payout?

Please refer to the Payout Date in the corresponding Payout.

Why is there no payout date for the created Payout?

It may take some time from the creation of the payout to the actual pay out. The payout status changes when the money was actually paid with a slight delay, only then you will see the payout date.

Usually, the payout delay is no more than 5 business days.

Why is the Payout still in the Created status for several days/weeks?

There might be several reasons:

• You have not provided the payout information correctly, so we cannot transfer the money to your account; 
• The linked Payoneer account is invalid; 
• The payouts to your account have been frozen due to TRO;
• Other.

Why is the generated invoice not added to any Payouts (there is no Payout number)?

The invoice is added to the Payout only when it is ready to be paid out.

If you cannot see it in any payouts, there might be two reasons for that:

1. Payout delay. Please check the invoice period and add your payout delay to the last day of the period, and you will get a possible payout date.
2. The sum of all invoices included in the payout is below the minimum payout amount, there is simply nothing to pay out. Please wait till other invoices appear. 

To learn more about factors influencing your payout, please refer to the article: When and How Much Money Will I Receive from Joom?

What is the Expected Invoices page for, if there are unpaid invoices?

Invoices are not generated every day, but twice a month: at the beginning (1st day) and in the middle (15-16th day) of every month. Regardless of the merchant's payout delay, all operations from the 1st to 15-16th day of the current month and from the 15-16th to 1st day of the next month are accumulated on the Expected Invoices page. That is, the amounts you see are only for one 15-day cycle.

What invoices might get included in the next Payouts?

Check the “When can I expect the next Payouts?” block on the Payouts page.

Both expected and unpaid invoices might be included into the Payout, depending on your Payout delay. So, you need to sum up both expected and unpaid invoices to get the final sum of the potential Payout. Please note that the sum of the Payout is not final till the payout day, as more orders, refunds or other operations might happen till then.

What does Joom SIA, Joom USA and JMT (LLC Internet Projects) mean? 

Since the orders to some regions are accounted separately, you can receive invoices on Joom from 3 invoicing companies: Joom SIA, JMT (LLC Internet Projects) and Joom USA. Payouts from different invoicing companies are calculated and paid out separately.

Case study: specific cases with examples and infographics

Input data:

Online Shipping (JL)

1. Online order with JL
2. Online order with JL and the order is refunded due to non-delivery
3. Online order with JL and the order is refunded due to the product poor quality
4. Online order paid by the merchant
5. Online order paid by the merchant and the order is refunded due to non-delivery
6. Online order paid by the merchant and the order is refunded due to the product poor quality

Offline Shipping 

1. Offline order
2. Offline order and the order is refunded due to non-delivery
3. Offline order and the order is refunded due to the product poor quality
4. Offline order with JL cost calculated
5. Offline order with JL cost calculated and the order is refunded due to non-delivery
6. Offline order with JL cost calculated and the order is refunded due to the product poor quality

1) Online order with JL

• Client paid Joom $7 + $3 for the product
• We paid the merchant $7*(1-Take Rate) with the R invoice 
• We paid the merchant $3 with the RJL invoice and charged him those $3 with the JLO invoice

2) Online order with JL and the order is refunded due to non-delivery

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice
• We charged the merchant $3 with the RJLCM invoice and JL compensated him $3 with the JLOCM invoice

3) Online order with JL and the order is refunded due to the product poor quality

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate)+ $3 with the RCM invoice

4) Online order paid by the merchant

• Client paid Joom $7 + $4 for the product
• We paid the merchant $11*(1-Take Rate) with the R invoice 
• The merchant decided to ship online, Joom Logistics charged him $3 with the JLD invoice

5) Online order paid by the merchant and the order is refunded due to non-delivery

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice and JL compensated him NDC amount with ND invoice

6) Online order paid by the merchant and the order is refunded due to the product poor quality

The customer placed the order as in the example Online order paid by merchant, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

7) Offline order

• Client paid Joom $7 + $4 for the product
• We paid the merchant $11*(1-Take Rate) with the R invoice 

8) Offline order and the order is refunded due to non-delivery

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

9) Offline order and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $4 to the client
• We charged the merchant $11*(1-Take Rate) with the RCM invoice

10) Offline order with JL cost calculated

• Client paid Joom $7 + $3 for the product
• The merchant shipped the order offline, we paid the merchant $7*(1-Take Rate) + $3 with the R invoice

11) Offline order with JL cost calculated and the order is refunded due to non-delivery

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

12) Offline order with JL cost calculated and the order is refunded due to the product poor quality

The customer placed the order as in the example Offline order with JL cost calculated, but the order was refunded due to the product poor quality. In this case:

• We returned $7 + $3 to the client
• We charged the merchant $7*(1-Take Rate) + $3 with the RCM invoice

👉 For more detail about Joom Invoices, please refer to our ▶️Live Stream replay about Invoices and Payout.