Here you can find typical errors and issues that can occur while uploading CSV files.
Errors Report is a report that is automatically sent to your merchant panel "Uploads" page once you try to upload a CSV file in your account. There you can find a list of mistakes you made in a CSV.
Errors Report looks like this:
1 The Row number where you have made a mistake:
In your errors report the Row number where you've made a mistake is called a Record Number.
Please note: A Row number is indicated without a Header string.
2 Error transcript
You will also find the information on how to fix your occurred error.
Ⓧ SKU is required
This error appears when:
- You forget to fill in the required SKU column. ⟶ So, you should just to fill it in,
- The SKU column has an invalid name. ⟶ Please change the name of the SKU column,
- You used a wrong delimiter in your CSV file. ⟶ Please use commas as delimiters.
Please check delimiters while you are saving a file. Our platform accepts only the following delimiters: Comma, Semicolon, and Tab.
Ⓧ Product main image / Product name / Description redefined in variant
This error appears when you fill in the fields Product main image / Product name / Description differently for different variants of one product.
Main Image URL
These attributes should be the same for all the variants of 1 product.
Tips: If your product has a lot of variants fill in all the information for them in the first row. Leave blank all the fields with common product attributes for other product variants.
Ⓧ Product SKU: found the same variant SKU
This error occurs if a product variant SKU has been duplicated in a file or you already have a product with this SKU. ⟶ Change a product variant SKU so that it will be unique.
Please note: SKU — is a unique identifier for a product variant. Therefore, it must belong to one product variant only and cannot be duplicated.
Ⓧ Fpdec.Invalid format...
This error occurs if the value of some product field has the wrong format. E.g., if a comma was used as the decimal delimiter: Fpdec.Invalid format: 9,99 ⟶ Use dots instead of a comma.
Please note: You must use a dot as a delimiter for decimals. Numbers indicated with comma are perceived as text by our system.
Ⓧ Product SKU 'xxx': could not find product to update
This error occurs while adding new products via CSV. ⟶ Just indicate the Store ID.
Ⓧ GTIN is invalid
Excel often changes the format of long GTIN numbers into scientific ones. E.g.: 8,0527E+12 instead of 8052700000000. ⟶ All you need is to change the scientific format into the number format.
If you have some difficulties uploading a CSV file, please, write to our Merchant Support Team who will be happy to help you!