Joom wants to make sure that the customers receive only high quality products they ordered. For that reason we are introducing online and offline quality check procedure.
What products might get selected for the quality check?
We pay attention to the products we find suspicious, for example, due to the weight differences. Some product for quality check might also get selected randomly.
⚠️ PLEASE NOTE: The products from the Top stores are first in line for product quality check.
We are going to check the products belonging to the following categories:
(click on one of the categories to see the checking requirements and process)
If there is no specific requirements established for a category, products from that category will be reviewed according to the default check-list.
What is Joom Quality Control process?
There are three ways we inspect a product:
1. Primary inspection - conducted automatically by the system
We check if the product meets one of the following conditions:
- It has good reviews and rating;
- All the necessary certificates are provided;
- The brand is authorized.
2. Photo-inspection - conducted at the Hecny warehouse
We select specific products at the Hecny warehouse and take photos of them according to the photo-inspection requirements. After that our moderators check the photos according to the check-lists specific for each category (please refer to the list of categories above to see the specific requirements and check-lists). The decision whether the product passed the inspection or not is made after the product goes through both photographing and checking stages.
3. Manual inspection - conducted on the merchant’s territory
We check the product quality through special tests. The tests are conducted by an inspector from company Qima on the merchant’s territory by prior agreement. The inspector is responsible for verifying the product quality according to the check-lists specific for each category (please refer to the list of categories above to see the specific check-lists). The decision whether the product passed the inspection or not is made after the product goes through all the required tests.
A product might undergo several inspections, for example, a product with an authorized brand and good reviews still might get photographed at the Hecny warehouse or tested by the Qima inspector at Joom team’s discretion. A product goes either through a photo-inspection, or manual inspection. If it doesn’t pass the inspection, the product will get blocked and the order will be cancelled.
⚠️ PLEASE NOTE: repeatedly failing quality control inspections will negatively affect the store’s traffic and the top store status.
Once the inspection is complete, you will receive the results in the corresponding section on the order page.