For merchants selling clothing products, please observe the following product requirements, and please read the general requirements for all products.
1. Product Material Requirements
Please clearly specify the product’s material and fabric in the product description, so customers can fully understand the product’s characteristics. Otherwise, the material and fabric will be difficult to determine based on the pictures alone. For more information, read the Product Material Requirements.
2. Product Size Requirements
Product size charts must be presented in the product description, so that customers can choose the product that fits them. Please be aware that it is prohibited to place size chart images in the product image gallery, as the product image gallery is reserved solely for pictures depicting the appearance of the product. Provide head circumference for hats and foot length for socks. For more information, read the Size Chart.
3. Don't Use Photoshop or Other Program to Change the Color of Your Product
Please upload only high-quality product images. A product available in different colors must be photographed individually. Any alteration (including photoshopping) to the product color is prohibited, as the altered image will not match the actual color of the product.
4. Prohibit the use of non-copyright photos
Please ensure that you use only products that are real and belong to you. It is prohibited to use images uploaded by real buyers, used by well-known bloggers, and/or taken from other sources. Unless you have the permission to use these photos, please do not use them. For more information, read the Product Image Requirements.
5. Do not upload nudity photos.
Please ensure that photos of products do not contain too much nudity.
6. Image content prohibits the promotion of drugs, etc.
Product images must not contain signs or symbols that promote drugs, violence, and politically sensitive information, such as marijuana, Nazi symbols, etc. For more information, read aboutPlatform-Banned Products.
7. Product Variant Requirements
If a product comes in different styles or designs, please use the image option to display them. To do so, navigate to “as shown in the picture” in the “color” column. There, different designs of the product will be displayed in the picture. For more information, read the Product Variant Requirements.
8. Intellectual Property Requirements
If you do not have the right to use famous and/or well-known intellectual property in your products, please avoid using them, including famous cartoon characters and portraits of characters from TV and films, especially Disney, Marvel, etc. For more information, read the Platform Infringement Regulations.
9. Product Dangerous Type Requirements
Clothing products belong to non-dangerous kind rather than dangerous kind (dangerous kind / hazardous). Please check the specific sensitive goods class and type by reading the Sensitive Goods Information Requirements.
10. Product Service Requirements
It is prohibited to customize or personalize clothing for customers or print designs requested by customers. Because contact between merchants and customers is prohibited by the Joom platform, merchants cannot provide such services. Additionally, merchants must NOT provide phone or other contact information to customers.
11. Product Display Requirements
If clothing is unisex, merchants must display its upper body effect on men and women on the main product image, so that customers can understand immediately that the clothing is unisex and what its upper body effect is on different genders.
12. Package Information Requirements
Merchants must specify what will be in the package (i.e. what customers will receive), including the main product, accessories, and gift token or cards, so that customers will have a better understanding of what to expect. This rule applies to all products.
13. Product Description Requirements
Please do not mention the names of other platforms in product descriptions, names, and images, especially if you are moving products from other platforms to the Joom platform. Some examples include the following:
- Enjoy your experience on “Other Platform's Name”!
- Make some new friends on “Other Platform's Name”!
- Wish you a happy shopping experience on "Other Platform's Name"!
- Sale on “Other Platform's Name.”
- On " Other Platform's Name ”
Such behavior is strictly prohibited. If you do not modify the product information in time, the relevant product will be removed. Joom appreciates your effort to design exclusive product information for customers on the Joom platform when you upload products.
14. Product Description Filters
The web client and mobile client of the Joom Platform have multiple filters for various products. By using these filters, customers can find products that suit them more quickly and conveniently. Filters for apparel products have been added. Click and download the filter requirements for apparel products.
For more information on client-side filters, read the Client Product Filter Instructions.
15. Product Title Requirements
Please use words that describe product attributes as much as possible in product titles, avoiding meaningless words, such as fashion, sexy, sale off, etc.