Get ready to use the service
|Get ready to use Yun Express|
Yun Express is responsible for the shipment of some Joom Logistics parcels to Europe. Before the first time of using, please:
- Sign the service contract with Yun Express;
- Open a Yun Express account and complete the account setup;
- Fill in the Joom Merchant ID details in your Yun Express account (you can check your merchant ID on the Joom account settings page).
In case any questions or doubts occur, please contact the Yun Express directly
|QQ: 3007383257||email: firstname.lastname@example.org||Customer service hotline: +4000-2621-26|
|Get in contact with Hecny|
Hecny is responsible for the pick-up service for Joom Logistics orders. You do not need to sign an agreement with Hecny or open an account before using their services. However, you will need to contact Hecny privately to confirm the details such as parcel pick-up time and location.
|Contacts of Hecny|
|WeChat: SCY_eCommerce||Phone number: 18988761614|
Fulfill orders with Joom Logistics
Joom Logistics is easy to use. This order fulfillment procedure is the same as with other online shipping channels:
Fulfill with merchant panel
Fulfill with CSV file
Fulfill with ERP
⚠️ PLEASE NOTE:
If you have doubts about the pick up service, please refer to How to Request the Pick-Up Service.
Please provide accurate product weight information for all products which will be included in online shipping. If an actual product weight differs from the weight provided by merchant, we consider it a violation of platform rules. Besides, there are restrictions for products that belong to the dangerous kind category. The shipping restrictions for different directions are different. To learn more details, please refer to Online Shipping Quick Check Table.