I: Get ready to use Yun Express

Yun Express is responsible for the shipment of some Joom Logistics parcels to Europe.

• Sign the service contract with Yun Express; 
• Open a Yun Express account and complete the account setup; 
• Fill in Joom Merchant ID details in your Yun Express account (you can check your merchant ID on the Joom account settings page).

In case any questions or doubts occur, please contact the Yun Express directly:

II: Get in contact with Hecny

Hecny is responsible for the pick-up service for Joom Logistics orders. You do not need to sign an agreement with Hecny or open an account before using their services. However, you will need to contact Hecny privately to confirm the details, such as parcel pick-up time and location.

Contacts of Hecny:

Fulfill orders with Joom Logistics

Joom Logistics fulfillment procedure is simple:

You can also use Joom Logistics to fulfill orders from Hong Kong. Please refer to this article to learn more.

⚠️ PLEASE NOTE:

• Please provide accurate product weight information for all products included in online shipping. If an actual product weight differs from the weight provided by the merchant, we consider it a violation of platform rules.
• There are restrictions for products that belong to the dangerous kind category. The shipping restrictions for different directions are different. To learn more details, please refer to the article Online Shipping Quick Check Table.

👉 For more detail about Joom Logistics, please refer to our ▶️Live Stream replay about Joom Logistics.