In this article, you will learn:

When to Expect the Payment for an Order? Summary	How Much Will Be the Next Payment? From Joom SIA From Joom USA or JMT Summary
Why a Payment Cannot Be Transferred? Payment amount is less than $20 TRO Invalid Payment Method	FAQ

When to Expect the Payment for an Order?

Once your order gets the Shipped status, it's to be included in an Invoice (R type). Such invoices combine all your orders that get Shipped status during two weeks and are generated twice each month:

• at the beginning of a month (1st day);
• in the middle of a month (15-16th day).

For example, a merchant receives an order on April, 13th, and it gets "Approved" status the same day. The next day, April, 14th, the merchant fulfills the order and changes its status to "Fulfilled online". Two days after, April, 16th, the package arrives at the warehouse and is scanned there, the order gets the "Shipped" status. Along with other orders shipped in the period April, 15-30, this order will be included in the invoice generated on May, 1st.

Once an invoice is generated, you can check it on the related order page by clicking Merchant revenue as in invoice.

Generated invoices are not paid immediately. For each merchant, there is a delay in R type invoice payments.

Payment delay is a period of time between the date the invoice is generated and the date it's expected to get paid. The payment delay period depends on the merchant and can vary from 2 to 12 weeks.

You can check your payment delay period in the “When can I expect the next Payment?” block on the Payments page of Merchant Panel.

Considering the payment delay, Joom transfers payments according to the following scheme:

Joom transfers payments to merchants twice a month:

• at the beginning of the month (around 1-5th day);
• in the middle of the month (around 15-20th day).

For example, a merchant's payment delay is 56 days. Invoices created on May, 1st will be paid to them around July, 1st; invoices created on May, 15th will be paid to them around July, 15th and so on.

Summary: When will I receive money from Joom for my order? Check when the order got Shipped status; Find the generated invoice it's included in; Add your payment delay period to the invoice creation date.

However, some factors can prolong the payment date.

How Much Will Be the Next Payment?

Payments for different invoicing companies, such as Joom SIA, Joom USA, and JMT (LLC Internet Projects) are counted and transferred separately.

How to Check the Next Payment Amount from Joom SIA?

To learn how much your next payment will be from Joom SIA, please complete the following steps:

1. Go to the Payments page in the Merchant Panel;
2. In the When can I expect the next Payment section, find the sentence: "Check Joom SIA & Joom Logistics Payment Invoices & Expected invoices with payment delay and Invoices & Expected invoices without payment delay."
3. Click the first Invoices (with payment delay) and check the sum;
4. Click the second Invoices (without payment delay) and check the sum;
5. Deduct the second sum from the first one. This number is the amount of money you will get the next payment from Joom SIA. If it's <$20, it will not be generated.

Why to Deduct One Sum from Another?

All expenses on logistics or advertisement (AD and JLD invoice types) are taken by Joom SIA, regardless of the order's destination country.

On the contrary to order invoices, invoices for order refunds, advertisement and logistics do not have payment delay. Once such invoices created, they will be withheld on the nearest payment date.

That's why, while calculating the payment amount for Joom SIA, you should deduct your current expenses from the payment.

How to Check the Next Payment Amount from Joom USA or JMT (LLC Internet Projects)?

1. Go to the Payments page in the Merchant Panel;
2. In the When can I expect the next Payment section, find the sentences:
   • Check Joom USA Payment Invoices & Expected invoices.
   • Check JMT Payment Invoices & Expected invoices.
3. Click Invoices (Joom USA) in the first sentence and check the sum. This number is the amount of money you will get the next payment from Joom USA. If it's <$20, it will not be generated;
4. Click Invoices (JMT) in the second sentence and check the sum. This number is the amount of money you will get the next payment from JMT (LLC Internet Projects). If it's <$20, it will not be generated.

Summary: How to Check the Next Payment Amount?
Joom SIA	JMT (LLC Internet Projects)	Joom USA
Check the invoices to be paid from Joom SIA with payment delay; Check the invoices to be paid to Joom SIA without payment delay; Deduct the second sum from the first one. If it's <$20, the payment will not be generated.	Check the invoices to be paid from JMT. If it's <$20, the payment will not be generated.	Check the invoices to be paid from Joom USA. If it's <$20, the payment will not be generated.

Why a Payment Cannot Be Transferred?

Payments cannot be generated, and therefore transferred to you, because of the following reasons:

1. payment amount <$20;
2. TRO;
3. payment method issues.

Reason 1: Your payment amount is less than $20

Payment will be transferred to the merchant only if the payment amount exceeds $20. In other words, if the sum you calculated for the next payment is less than $20, it will not be paid to you. In this case, money will be transferred along with the future payment (also if it exceeds $20).

Joom SIA, JMT (LLC Internet Projects), and Joom USA invoices are paid separately. Therefore, to get paid for invoices of one invoicing company, this company's payment amount should be more than $20. It means that if your JMT payment amount is more than $20, and your Joom SIA payment amount is less than $20, JMT (LLC Internet Projects) invoices will be transferred to you while Joom SIA won't.

For example, a merchant calculated the next payment amounts for all three invoicing companies. For Joom SIA, they expect to receive $15 payment; for JMT, they expect to receive $2000 payment; for Joom USA, they expect to receive $100 payment. On the payment day, they receive both payments for JMT and Joom USA. Since the payment for Joom SIA is less than $20 ($15 < $20), Joom SIA invoices are not paid to them this time. They can expect them along with the future Joom SIA payment (also if it exceeds $20).

Reason 2: TRO

If a TRO is issued against you, Joom will have to comply with such measures. In particular, Joom will have to freeze payments to the merchant’s account (legal entity). In most cases, Joom freezes all the payments, however the court might request to freeze the specific amount. 

👉 For more information about the TRO, please refer to the article: What is a TRO?

Reason 3: Invalid Payment Method

Joom can only transfer money to valid payment methods. Please ensure that your payment method is of valid status and set up as a payment channel.

If your Payoneer account status inactive, please consult Payoneer at clientservices@payoneer.com

👉 For more information, please refer to the article: Payment Settings.

FAQ

I didn’t get any payments last month, why is that so?

One of three factors can prevent you from getting the payment. 

Remember to check if the payment amount was less than $20 at that time. Please follow the instruction with a slight change - on the third step, please ensure to change the Invoice period in the filters. Enter the date of the invoice that was supposed to be paid out. 

It’s already April, 17th and I didn’t get my payment. What happened?

It may take up to 5 business days from the creation of the payment to the actual pay out. At the beginning of the month, payments are transferred around 1-5th day; in the middle of the month, they are transferred around 15-20th day. If no factors are influencing you, please await for the payment. 

In the Merchant Panel, it’s used to say “The next payment date is 4/1/2023”. Now it has changed to “The next payment date is 4/16/2023", but there were no payments. How did that happen?

On the Payment page in the Merchant Panel, you can see a tooltip with the next payment date. This date updates automatically every two weeks. It updates for all merchants at the same time and does not consider your custom payments. It may update even thought no payments will be paid out to you the next payment.

I fulfilled the order, but it didn’t appear in Invoices or Expected invoices. Why?

Please check your order status. Only orders with the Shipped status are included in the Invoice or in the Expected invoice. 

The Expected invoices page accumulates your operations before an actual invoice is generated. Expected invoices can help merchants to precalculate the income for two weeks only. They are not final documents, no payments will be made according to them. If you're not certain about the sum in the expected invoice, please wait for the actual invoice to be generated first.